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  1. Help Center
  2. Troubleshooting

Troubleshooting

General Troubleshooting

  • Why am I seeing the error message: 'You seem to be using a proxy or VPN'?
  • Basic Troubleshooting
  • How can I test my internet connection speed?
  • How do I access and share Developer logs?
  • How do I change the language of the Viki App?
  • How do I clear the cache and cookies on my devices?
  • See all 22 articles

Announcements

  • India viewers only: Content Grievance Redressal
  • Request Subtitles for a TV Show or Movie
  • Ceased Support for Older Viki app versions
  • Viki Pass (India) - Changes to Google Play subscriptions
  • Suspension of Rakuten Viki services in Russia
  • 'Continue Watching' delay

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