Troubleshooting

Announcements

• My Fellow Citizens now under Viki Pass Plus subscription
• Issue: Subtitles going out of sync
• Roku - Video quality of Kocowa-licensed content for older devices
• Important Information About Your Favorite Variety Shows
• Is Viki acquiring Dramafever content?

How to

• Basic Troubleshooting
• Helpful steps to troubleshoot video issues
• How do I clear the cache and cookies on my web browser?
• How do I take a screenshot?
• How do I record a screencast?
• How do I access and share Developer Tools logs?

Common Issues

• Google login is greyed out on Viki.com
• Why don't we offer phone support?
• Why "inserting code" to my browser is a security risk?
• Cannot login using Facebook or Google log in
• Video available on the website but not on mobile apps