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Troubleshooting

Announcements

  • Ceased Support for Viki app versions older than 2.5.0 on Android TV and Fire TV
  • Ceased Support for iOS app versions 6.1.0.1108 and older, & Android app versions 5.7.2 and older
  • Request Subtitles for a TV Show or Movie
  • Request a TV Show or Movie
  • Why do I need to disclose my age to access Viki?
  • Ceased Support for Kindle Fire tablets
  • See all 7 articles

How to

  • Video loading issue on Chromebook devices
  • How to Find a Project on Rakuten Viki
  • How do I log out of all my devices?
  • Basic Troubleshooting
  • Helpful steps to troubleshoot video issues
  • How do I clear the cache and cookies on my web browser?
  • See all 9 articles

Common Issues

  • Why am I still seeing the adblock message even after turning off adblock?
  • Why am I seeing a "The media playback was aborted due to a corruption problem" error message?
  • Why am I seeing a "Request Entity Too Large" error message?
  • Why is Google login is greyed out on Viki.com?
  • Why don't we offer phone support?
  • Why is inserting code to my browser is a security risk?
  • See all 7 articles

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