Troubleshooting

Announcements

• Subtitles not appearing on on-air shows

How to

• Troubleshoot video issues on Web
• iOS and Android app basic troubleshooting
• How to clear cache and cookies on your browser?
• Helpful troubleshooting steps
• How to take a screenshot?
• How to record a screencast

See all 7 articles

Common Issues

• Why we don't offer phone support?
• Why "inserting code" to my browser is a security risk?
• Why can't I login?
• Cannot login using Facebook on iOS
• Video available on the website but not on mobile apps