Troubleshooting

Announcements

• Ceased Support for iOS Version 13 and Older
• Ceased Support for Older Viki app versions
• Suspension of Rakuten Viki services in Russia
• India viewers only: Content Grievance Redressal
• Viki Pass (India) - Changes to Google Play subscriptions

General Troubleshooting

• How do I watch Viki on LG TV?
• Why am I seeing the error message: 'You seem to be using a proxy or VPN'?
• Basic Troubleshooting
• How can I test my internet connection speed?
• How do I access and share Developer logs?
• How do I change the language of the Viki App?
See all 23 articles