Troubleshooting

Announcements

• Content Changes from April 21st, 2021
• 'Continue Watching' delay
• Ceased Support for Android Instant Apps
• Ceased Support for Viki app versions older than 2.5.0 on Android TV and Fire TV
• Request Subtitles for a TV Show or Movie
• Request a TV Show or Movie
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How to

• Video loading issue on Chromebook devices
• How to Find a Project on Rakuten Viki
• How do I log out of all my devices?
• Basic Troubleshooting
• Helpful steps to troubleshoot video issues
• How do I clear the cache and cookies on my web browser?
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Common Issues

• Why are features missing on the website like comments and channel team discussions?
• Why am I still seeing the adblock message even after turning off adblock?
• Why am I seeing a "The media playback was aborted due to a corruption problem" error message?
• Why am I seeing a "Request Entity Too Large" error message?
• Why is Google login is greyed out on Viki.com?
• Why don't we offer phone support?
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