Troubleshooting

Announcements

• Issue: Subtitles going out of sync
• Important Information About Your Favorite Variety Shows
• Is Viki acquiring Dramafever content?

How to

• Basic Troubleshooting
• Helpful steps to troubleshoot video issues
• How do I clear the cache and cookies on my web browser?
• How do I take a screenshot?
• How do I record a screencast?
• How do I access and share Developer Tools logs?

Common Issues

• Why can't I log into Viki.com with my Google Account?
• Why don't we offer phone support?
• Why "inserting code" to my browser is a security risk?
• Why can't I login?
• Cannot login using Facebook on iOS
• Video available on the website but not on mobile apps