Troubleshooting

Announcements

• Ceased Support for iOS Version 13 and Older
• Ceased Support for Older Viki app versions
• Suspension of Rakuten Viki services in Russia
• India viewers only: Content Grievance Redressal
• Viki Pass (India) - Changes to Google Play subscriptions

General Troubleshooting

• Why am I seeing the error message: 'You seem to be using a proxy or VPN'?
• Why am I seeing this error message while watching videos?
• Basic Troubleshooting
• How can I test my internet connection speed?
• How do I access and share Developer logs?
• How do I change the language of the Viki App?
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