Troubleshooting

Announcements

• Content Changes in the Middle East from August 2nd, 2021
• Viki Pass (India) - Changes to Google Play subscriptions
• Ceased Support for Android OS 5
• 'Continue Watching' delay
• Request Subtitles for a TV Show or Movie
• Request a TV Show or Movie
See all 10 articles

How to

• Video loading issue on Chromebook devices
• How to Find a Project on Rakuten Viki
• How do I log out of all my devices?
• Basic Troubleshooting
• Helpful steps to troubleshoot video issues
• How do I clear the cache and cookies on my web browser?
See all 9 articles

Common Issues

• Why am I seeing this error message on my device?
• Why are features missing on the website like comments and channel team discussions?
• Why am I still seeing the adblock message even after turning off adblock?
• Why am I seeing a "The media playback was aborted due to a corruption problem" error message?
• Why am I seeing a "Request Entity Too Large" error message?
• Why is Google login is greyed out on Viki.com?
See all 9 articles