Troubleshooting

Announcements

• Is Viki acquiring Dramafever content?

How to

• Basic Troubleshooting
• Helpful steps to troubleshoot video issues
• Basic troubleshooting for Viki on iOS
• How do I clear the cache and cookies on my web browser?
• How do I take a screenshot?
• How do I record a screencast?

See all 7 articles

Common Issues

• Why don't we offer phone support?
• Why "inserting code" to my browser is a security risk?
• Why can't I login?
• Cannot login using Facebook on iOS
• Video available on the website but not on mobile apps