Troubleshooting

Announcements

• 'Continue Watching' delay
• Why do I need to disclose my age to access Viki?
• Request Subtitles for a TV Show or Movie
• Request a TV Show or Movie
• Ceased Support for Kindle Fire devices
• Roku - Video quality of Kocowa-licensed content for older devices

How to

• Basic Troubleshooting
• Helpful steps to troubleshoot video issues
• How do I clear the cache and cookies on my web browser?
• How do I take a screenshot?
• How do I record a screencast?
• How do I access and share Developer logs?

Common Issues

• Why am I seeing a "The media playback was aborted due to a corruption problem" error message?
• Why am I seeing a "Request Entity Too Large" error message?
• Why is Google login is greyed out on Viki.com?
• Why don't we offer phone support?
• Why is inserting code to my browser is a security risk?
• Why can't I login using Facebook or Google?