Troubleshooting
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Announcements
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Billing Issues
- Why is there an error processing my payment?
- Why do I have to verify my email to subscribe or rent shows?
- Why was I charged after canceling my subscription?
- Why was I charged during my free trial?
- Why am I being charged multiple times for a Viki Pass subscription?
- Why can't I see benefits after subscribing to Viki Pass?
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Login & Password Issues
- Rakuten ID - "Something went wrong" Login Error Message
- Why am I seeing “Too many attempts” when logging in to my account?
- Why am I seeing an "Unexpected Error" message when signing in with Apple?
- How do I log out of all my devices?
- How do I find my Apple-generated login email on Viki?
- How do I unlink my Apple ID from my Viki account?
- See all 12 articles
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Streaming Issues
- Why am I seeing the error message: 'You seem to be using a proxy or VPN'?
- Why am I seeing this error message while watching videos?
- Why am I seeing a “Device Streaming Limit Hit” error message?
- Why am I seeing a "Request Entity Too Large" error message?
- Why do I see an "Expired" notice on my downloaded title?
- Why am I seeing a black screen with subtitles on my Android device?
- See all 7 articles