Maintenance Updates to Viki.com – October 2026

Some users may experience issues with the following:

Account Management

• Creating a new account
• Logging into your account
• Updating your account notification and language settings
• Submitting an account deletion request
• Changing or resetting your account password
• Changing your email address
• Resending your account verification email
• Editing your profile page
• Adding or removing shows from your Watchlist
• Following or unfollowing Collections, Celebrities, and Users
• Subscribing or unsubscribing to a Channel for notifications

Viki Pass Subscriptions & Rentals

• Subscribing to a Viki Pass plan and/or renting a show
• Redeeming subscription and/or rental coupons
• Canceling, upgrading, or downgrading existing subscriptions
• Updating billing details

Note: Subscriptions or rentals made through external billing stores (Apple, Google Play, or Roku) on supported apps are not affected by these updates.

Video Playback

• Playing videos

Viki.com (Web & Mobile Browsers)

• "Access Denied", 403, or blocked page errors
• "Too Many Requests" errors
• Video playback errors
• Page loading errors

You may also encounter more frequent security verification prompts when accessing Viki.com.

If you're having trouble accessing Viki.com or using any of its features, please try the following:

1. Refresh the page or log out and log back into your Viki account.
2. Clear your browser's cache and cookies, then try again.
3. Update your browser to the latest version.
4. Disable any VPN or proxy you're using, or try connecting through a different network, such as your home Wi-Fi or mobile data.
5. Try a different browser or device to see if the issue persists.

If you're still experiencing issues, please contact our Support team and include the following information to help us investigate:

• Screenshot: The error message or page you're seeing, including any reference ID displayed.
• Date and time: When the issue occurred, including your timezone.
• Affected feature: What you were trying to do when the issue occurred (e.g., logging in, subscribing, or playing a video).
• Device and browser: Your device model, browser name, and version.
• Network: Whether you're using a VPN, proxy, or a work/school network.