How Do I Find My Private Relay Apple ID Email Address?

What is a Private Relay Apple ID Email Address?

If you used your Apple ID to login to Viki, it may have created a Viki account using your Private Relay Apple ID (or "Hide My Email" encrypted email address in the form of abcde12345@privaterelay.appleid.com).

If you are not sure what your Private Relay Apple ID is linked to your Viki account, or what email is linked to this encrypted email address, please follow the steps below to find out.

Where Can I Find My Private Relay Apple ID Email Address?

From your iPhone or iPad

  1. Open the Settings app

    apple id settings 1.jpeg

  2. Tap your name to view your Apple ID settings

    apple id user 2.jpeg

  3. Tap on iCloud
  4. Tap on Hide My Email

    icloud hide my email.jpeg

  5.  Tap on Viki 

    hide my email viki.jpeg

  6.  The Private Relay Apple ID Email will be displayed under the Hide My Email section

    apple relay hide my email.jpeg

  7.  Below this section, you can confirm the email address where the Private Relay Apple ID Emails are being forwarded to. Make sure that the toggle button is switched ON if you want to get these emails forwarded to your email address. 

    forward to email.jpeg
  If you no longer want to link the Viki app to a Private Relay Apple ID email address, please follow the steps provided below.
How Do I Change My Private Relay Apple Login Email?

At the moment, there is no way to change your email address using the mobile app. Please use a web browser to make the changes. 

On a web browser:

    1. Login with the Private Relay Apple ID Email login email (that you have found from the steps above) and password. 

      apple relay hide my email.jpeg

    2. If you did not set up a password, please reset password here. This will trigger a link to your email so you may set a password for login.

      private relay forgot password.png

    3. Log in with the same Private Relay Apple ID Email and your new password created.
    4. Go to your Subscription & Settings page.
    5. Under AccountBasic Information > next to your email address, click on Change

      private relay change email account settings.png

    6. Enter your new preferred email address and re-enter it to confirm it once again.
    7. Click on Change email 

      private relay change your email 2.png

    8. A 6-digit OTP code should be sent to your email to authenticate your email change. 

      privaterelay otp.png

    9. Once you punch in the correct 6 digit code, your email should successfully have updated. 

  If you cannot change to a new email address, likely, the email address is already in use on Viki. Please try again with another email address.

If you run into any issues, please contact us for assistance @ https://bit.ly/VikiSupport 

How Do I Unlink My Private Relay Apple ID Email from Viki?

From your iPhone or iPad

  1. Open your Settings app
  2. Tap your name to view your Apple ID settings

    apple id settings 1.jpeg

  3. Tap on iCloud 
  4. Tap on Hide My Email

    icloud hide my email.jpeg

  5.  Tap on Viki 
  6.  Tap on Manage settings

    manage settings.jpeg

  7. Find and tap on Viki from the list of Apps Using Apple ID

    apple id apps using apple id 4.jpeg

  8. Tap on Stop using Apple ID

    stop using viki app.jpeg
  If you wish to continue to access your Viki account, before unlinking your Apple ID, make sure you have updated your Viki account email address and password so that you do not lose access