1. Help Center
  2. Troubleshooting
  3. Login & Password Issues

Why am I seeing an "Unexpected Error" message when signing in with Apple?

If you see an 'Unexpected Error' while trying to Sign Up or Sign In with Apple, please unlink your Viki account before trying again.

Unlinking your Apple ID
  1. Go to Settings and tap on your Apple ID profile.

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  2. On your Apple ID page, select Password & Security.

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  3. Under the Sign In With Apple section, tap on Apps using Apple ID.

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  4. On the list of all the applications, select Viki.

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  5. To unlink from Viki, tap on Stop using Apple ID.

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Linking your account

To relink your account to your Apple ID, select 'Continue With Apple' when logging in.