Video Error Codes on Viki

Our system may detect VPNs, proxies, or “unblocker” services. Content availability varies by region, and using tools to bypass protections is prohibited by our Terms of Use.

If you believe the content should be available in your region or you’ve already disabled your VPN/proxy, please follow our VPN troubleshooting guide. If the issue persists, contact us.

Simultaneous streaming limits for Viki Pass plans in Central, North, and South America:

• Viki Pass Standard: 1 device
• Viki Pass Plus: up to 4 devices

If you see this message unexpectedly, reset your password, then log back in. It can take up to one hour before you can stream again without errors. If the issue remains, contact us.

This error code usually indicates that the media could not be loaded. It may occur due to a temporary server issue, a network connection problem, or because the video format is not supported on your current device or browser, preventing playback. 

If this appears when trying to play a video:

1. Log out of your account.
2. Clean your browser's cache and cookies.
3. Ensure your browser is up to date.
4. Close and reopen your browser.
5. Log back into your Viki account.
6. Try again using a different browser (e.g., Chrome, Firefox, Edge, or Safari).

These error codes usually indicate that your browser is unsupported or outdated. This may prevent the video from loading or playing properly. 

If this appears when trying to play a video:

1. Update your Windows/Operating System and browser to the minimum supported version.
2. Log out of your Viki account.
3. Clear your browser’s cache and cookies.
4. Close the current browser window and open a new one.
5. Log back into your Viki account.

These error codes often indicate an issue with content compatibility, frequently related to Digital Rights Management (DRM) or your device's specific capabilities, preventing the video from playing. 

If this appears when trying to play a video:

1. Restart the Viki app: Close the Viki app completely (force quit if necessary) and reopen it.
2. Restart your device: Power off your Android mobile device completely, wait a few seconds, and then turn it back on.
3. Check for app updates: Ensure your Viki app is updated to the latest version available in your device's app store.
4. Try a different device: If possible, try watching on an alternate, compatible device, as this error can sometimes be device-specific.
5. Clear app cache and data (Android only): Go to your device's Settings > Apps > Viki > Storage, and try "Clear Cache" first, then "Clear Data" if cache clearing doesn't help (note: clearing data will log you out).
    

These error codes often relate to your device's resources, particularly its ability to decode video, which can be strained by ads, background apps, or demanding video streams. 

If this appears when trying to play a video:

1. Close other apps: Ensure no other streaming apps or heavy applications are running in the background on your device.
2. Restart the Viki app: Close the Viki app completely (force quit if necessary) and reopen it.
3. Restart your device: Power off your Android mobile device or TV completely, wait a few seconds, and then turn it back on.
4. Try a different device: If possible, try watching on an alternate, compatible device to see if the issue persists there.
    

These error codes often indicate a video playback issue, which may be related to streaming interruptions. 

If this appears when trying to play a video:

1. Restart the Viki app: Close the Viki app completely (force quit if necessary) and reopen it.
2. Restart your device: Power off your Android mobile device completely, wait a few seconds, and then turn it back on.
3. Check for app updates: Ensure your Viki app is updated to the latest version available in your device's app store.
4. Try a different device: If possible, try watching on an alternate, compatible device to see if the issue persists there.
5. Clear app cache and data (Android only): Go to your device's Settings > Apps > Viki > Storage, and try "Clear Cache" first, then "Clear Data" if cache clearing doesn't help (note: clearing data will log you out).
    

These error codes often usually indicates a network connection issue while streaming online on iOS devices. 

If this appears when trying to play a video:

1. Restart the Viki app: Close the Viki app completely (force quit if necessary) and reopen it.
2. Restart your device: Power off your Apple device completely, wait a few seconds, and then turn it back on.
3. Check for app updates: Ensure your Viki app is updated to the latest version available in your app store.
4. Try different alternative: If possible, try watching online directly on the app, or on another supported device.
    

These error codes typically indicate an abrupt interruption in your internet connection while the video player is trying to load or buffer content. 

If this appears when trying to play a video:

1. Check your internet connection: Ensure your Wi-Fi or mobile data is stable and strong. Try restarting your router if you're on Wi-Fi.
2. Restart the Viki app: Close the Viki app completely (force quit if necessary) and reopen it.
3. Restart your device: Power off your Android mobile device or TV completely, wait a few seconds, and then turn it back on.
4. Try another show: See if the error occurs with all videos or just specific ones.
    

These error codes signify a persistent interruption where the video player struggles to maintain a stable connection to the content stream, leading to buffering loops and eventual playback failure. It can also happen if your TV's operating system has difficulty processing the video's resolution.

If this appears when trying to play a video:

1. Check your internet connection: Ensure your Wi-Fi or mobile data is stable and strong. Try restarting your router if you're on Wi-Fi.
2. Restart the Viki app: Close the Viki app completely (force quit if necessary via your TV's app manager) and reopen it.
3. Restart your TV: Power off your TV completely from the wall socket, wait a minute, and then turn it back on.
4. Check for TV software updates: Ensure your TV's operating system is updated to the latest version available from the manufacturer. This can sometimes improve video decoding capabilities.
5. Try a different device: If the issue persists on specific shows, it might be due to a compatibility limitation with your TV. Please try watching the content on a different, compatible device (e.g., mobile, web browser).

6. Try a different network: If possible, test watching on a different Wi-Fi network or using mobile data (if applicable) to rule out your current network as the cause.

    

These error codes usually indicate an issue specific to the Roku device or app.

If this appears when trying to play a video:

1. Log out from your Viki account.
2. Uninstall and reinstall the Viki app from your Roku. Learn how to do this here.
3. Turn your device off and on again.
4. Restart your home internet network.

5. Log back in to your Viki account by following the steps here.

    

These error codes often indicate an issue with content compatibility, frequently related to Digital Rights Management (DRM) or your device's specific capabilities, preventing the video from playing.

If this appears when trying to play a video:

1. Check your internet connection: Ensure your Wi-Fi or mobile data is stable and strong. Try restarting your router if you're on Wi-Fi.
2. Restart the Viki app: Close the Viki app completely (force quit if necessary via your TV's app manager) and reopen it.
3. Restart your TV: Power off your TV completely from the wall socket, wait a minute, and then turn it back on.
4. Check for TV software updates: Ensure your TV's operating system is updated to the latest version available from the manufacturer. This can sometimes improve video decoding capabilities.
5. Try a different device: If the issue persists on specific shows, it might be due to a compatibility limitation with your TV. Please try watching the content on a different, compatible device (e.g., mobile, web browser).
6. Try a different network: If possible, test watching on a different Wi-Fi network or using mobile data (if applicable) to rule out your current network as the cause.