How do I access and share Developer logs? – Help Center

This article contains information on how you can share your developer console and network logs with us.

Oftentimes, we ask users to share with us Developer logs. This information allows our engineers to get a better idea of your user experience, which helps them find and resolve issues that we're not able to replicate.

In order to share the most helpful information, we will need for you to share:

Console .txt logs
Network .har files

Once both the .har and .txt file are saved, please share them with us by writing in and attaching both files to the email.

Make sure you have the latest version of the Chrome browser installed by copying this into your Address Bar: chrome://settings/help

Accessing the Developer Tools on Google Chrome

From the top right, click on the 3-dot-menu
Go to More Tools
Go to Developer Tools

Saving .har files

Click on the Network tab
Right-click anywhere on the table below
Select Save as HAR with content and proceed to save the .har file.

Saving a .txt file

Click on the Console tab
Right-click anywhere on the table below
Select Save as and proceed to save the file by adding .txt at the end.

Make sure you have the latest version of the Firefox browser installed by copying this into your Address Bar: about: preferences

Accessing the Developer Tools on Firefox

Open Firefox.
In Firefox, go to the webpage in question.
Select the Firefox menu > Web Developer

Saving .har files

Click on Network
In the center of the Networks tab select refresh.
Refresh the page and allow Firefox to record the browser-website interaction.
Once the page is loaded, right-click and "Save All As HAR".

Saving a .txt file

Select the Console tab and right-click on in the console box.
Click Select all and Copy Message
Copy the log messages to a text editor, such as Notepad or TextEdit and save it as a file with the .txt extension.

Make sure you have the latest version of the Safari browser by following the instructions here: https://support.apple.com/HT204416

Accessing the Developer Tools on Safari

Open Safari.
Click on the Safari menu and choose Preferences.
Click on the Advanced tab.
On the Advanced tab, click on the checkbox to Show Develop menu in the menu bar.
Ensure that the Develop menu is visible between the Bookmarks and Window menus.
Then, close the Preferences window.

Saving .har files

On Safari, click on the Develop menu.
Select Develop in menu > Show Web Inspector > Select Network tab
Within the Networks tab, select Preserve log option.
Refresh the page and allow Safari to record the browser-website interaction.
Once the page is loaded, click on Export on the top right in the window of the Network tab.

Saving a .txt file

On Safari, click on the Develop menu.
Select Develop in menu > Show Web Inspector > Select Console tab
Ensure that the filter for All is selected.
Next, click the checkbox for Preserve Log.
Then, click on the Clear Network Items button .
Try to repeat the issue you have observed. The console activity will be recorded.
Once you have repeated the issue, select all and copy the entire contents of the console activity.
Then, paste the contents into a text editor, such as TextEdit and save to your computer as a .txt. file.

Accessing the Developer Tools on Microsoft Edge

Click on the three dots icon from the upper-right corner of the web browser.
Click on More tools > Developer Tools.

Saving .har files

Browse to the website where you are seeing the issue.
Click on the three dots icon from the upper-right corner of the web browser.
Click on More tools > Developer Tools > Network
Refresh the page.
Click on "Export as HAR" followed by Save As to save the HAR file.

Saving a .txt file

Browse to the website where you are seeing the issue.
Click on the three dots icon from the upper-right corner of the web browser.
Click on More tools > Developer Tools > Console
Click on the Preserve log checkbox.
Ensure that the All filter is selected.
Click on the Clear button (or CTRL-L from the console page). This is to start clean when replicating an issue.
Click and highlight all entries from the Console tab.
Right-click and choose the Copy menu.
Open a text editor, such as Notepad, and paste the log that you have copied.
Save the file as a text file with, ending with .txt, to your computer.