Why I can't login to Viki?

If you're you're having trouble login in to Viki, it might be because of the following:

  1. Log in Error - This means the email or password you entered did not match our records. Please double-check and try again. If you forgot the password to this account, you can reset it by following the instructions here.
  2. Sign Up Error - This means the email address you have chosen already associated with an active account on Viki. If you forgot the password to this account, you can reset it by following the instructions here. 
  3. Social Login Issues with Facebook or Google - This could be related to issues with your social login settings. To fix this, please follow these steps.
  4. Terms of use and privacy policy acceptance - It's possible that you forgot to accept the terms of use and privacy policy when login in via mobile device. Make sure you tap on the circle to check mark that you have accepted Terms and Conditions in order to proceed. See the image below for more details. 

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What should I do next?

If you have completed the steps above but are still having issues connecting to Viki, you'll want to contact your Internet Service Provider (ISP). They can help you resolve network connectivity issues by determining if your router is properly set up to communicate with the other devices on your home network.

If you have reached out to your ISP but are still unable to log in to your account, please contact us for further assistance.

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