Payments and Subscriptions
Viki Pass Plus
- How do I know if a show is Standard or Plus?
- Why can’t I subscribe to Plus outside of Americas?
- Plan proration after upgrade or downgrade
- I live outside Americas and can’t subscribe to Plus. How can I watch the latest on-air shows?
- In which apps can I use my Viki Pass Plus subscription?
- How to upgrade from Standard to Plus?
General
- How to delete your credit card information? (web subscriptions only)
- Why do I have to verify my email to subscribe?
- Why do I need Viki Pass to watch certain content?
- What is Viki Pass?
- How much is a Viki Pass subscription?
- How do I subscribe to Viki Pass?
Qualified Contributors + Viki Pass
Billing and Payment Issues
- I'm seeing an extra $1.00 USD charge after subscribing to a trial
- Can I have more than one Viki Pass free trial?
- Double charges - I'm being charged multiple times for Viki Pass
- Purchased Viki Pass but can't see benefits
- How can I update my credit card information?
- Accepted forms of payment
Subscription - Mobile and Other Devices
- How do I manage my Google Play subscription?
- How do I manage my iOS subscription?
- Error message: Regrant Failed when Restoring Purchase on iOS
- How do I cancel my iOS subscription?
- Purchased Viki Pass on iTunes but can't see benefits
- Purchased Viki Pass on Android but can't see benefits
Gift Cards
- What happens when my 3, 6, 12 month Gift subscription ends?
- How can I redeem my Gift code?
- What happened to Gift Cards?
- I saw an error message when I redeemed my Gift code
- Can I redeem a Gift Card if I have an active mobile subscription?
- Can I redeem more than 1 Gift at a time?
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