How Can I Update My Billing Address?

Viki Website (Viki.com) Subscriptions

How to Update Your Billing Address

If you subscribed directly through Viki.com and are located in certain countries where this feature is available, you can update your billing address by following these steps:

1. On a web or mobile browser, log in to your account on Viki.com.
2. Go to your Account Settings page 
3. Click on the 'Subscription' tab.
4. Scroll down to the Billing address section and click ‘Update’.
5. Enter your updated State/Province and ZIP/Postal code.

6. Click ‘Update’ to save your changes.
   
   

   Troubleshooting : Issues Updating Your Billing Address

   If you’re having trouble updating your billing address, try these steps:

   Basic Troubleshooting

   1. Log out of your Viki account.
   2. Clear your browser's cache and cookies.
   3. Close and reopen your browser.
   4. Log back into your Viki account and try to update your billing address again.

   Check the following:

   1. Your browser is updated to the latest version.
   2. Your internet connection is stable.
   3. Your billing address details are entered correctly (no typos or missing fields).

   Still having issues? 

   1. Try a different browser (e.g., Chrome, Firefox, Edge, or Safari).
   2. Switch to a different network (e.g., use a different Wi-Fi network or mobile data).
   3. Wait a few minutes and try again later.

Apple (iOS), Google Play (Android) and Roku Subscriptions

If you subscribed through a third-party platform, your billing address must be updated directly through that provider:

More details here - Apple / Google Play / Roku