Rentals - How do I ask for a refund for my rental?


This article contains a guide for requesting a refund of rented content on Viki. For Viki Pass subscription refunds, please visit this page instead.

Refunds will not be honored in the following scenarios:

  • Accidental rental
  • Unused rental / Change of mind
  • Forgot to start playback within 30 days of the rental or to complete watching within 48 hours of starting the movie
  • Subtitle delay or unavailability
  • Rentals not intended to be accessible in your country (including purchases made via a VPN service)
Note: The above list is not exhaustive and will be reviewed on a case-by-case basis.

Refunds for Apple (iOS) and Roku Rentals

As Viki has no access to your Apple/Roku billing history, we cannot process refunds for rentals purchased through the iOS and Roku apps. To request a refund, users should follow the instructions found here - Apple/iOS or Roku.

Refunds for Web and Google Play (Android) Rentals

Web and Android app subscribers can request refunds by filling out this form, clearly stating why you're asking for a refund. Please keep in mind that filling in the form will not automatically grant your account a refund, and a support agent will review your case.