Rentals - How do I ask for a refund for my rental? – Help Center

Info

This article contains a guide for requesting a refund of rented content on Viki. For Viki Pass subscription refunds, please visit this page instead.

Refunds will not be honored in the following scenarios:

Accidental rental
Unused rental / Change of mind
Forgot to start playback within 30 days of the rental or to complete watching within 48 hours of starting the movie
Subtitle delay or unavailability
Rentals not intended to be accessible in your country (including purchases made via a VPN service)

Note: The above list is not exhaustive and will be reviewed on a case-by-case basis.

Refunds for Apple (iOS) and Roku Rentals

As Viki has no access to your Apple/Roku billing history, we cannot process refunds for rentals purchased through the iOS and Roku apps. To request a refund, users should follow the instructions found here - Apple/iOS or Roku.

Refunds for Web and Google Play (Android) Rentals

Web and Android app subscribers can request refunds by filling out this form, clearly stating why you're asking for a refund. Please keep in mind that filling in the form will not automatically grant your account a refund, and a support agent will review your case.