How to use iOS Airplay with the Viki app

Mariliam -

Before you begin

  • Check that you have the latest software on your iOS device and Apple TV.
  • Make sure that you're streaming content from your iOS device to a television connected to an Apple TV, or to an AirPlay enabled speaker or receiver. You can't use AirPlay to stream content from your iOS device to another iOS device or to a Mac.

Using AirPlay

  1. Connect your iOS device and your AirPlay device to the same Wi-Fi network.
  2. On your iOS device, swipe up from the bottom of your screen to open Control Center.
  3. Make sure you have the mirroring option set to OFF. Our app works best when using Airplay without Mirroring. To turn use Airplay without mirroring on iOS 10, scroll right on your control center.
  4. Tap Apple TV 

      
 

When you choose an AirPlay device, video from your iOS device will play on your AirPlay-enabled TV that's connected to your Apple TV.

If you turn on Mirroring, you'll see your entire iOS screen on the TV that's connected to your Apple TV. Your TV will use the orientation and aspect ratio of your device. If you want the image from your device to fill your TV screen, you might need to to adjust your TV's aspect ratio or zoom settings. We recommend turning off the Mirroring feature for a better viewing experience on Viki app version 4.10.1.

If you don't see AirPlay in Control Center

When an AirPlay-enabled device is available, you'll see AirPlay in Control Center on your iOS device. If you don't see it, try these steps:

  1. Restart your iOS device and Apple TV.
  2. On your iOS device, go to Settings > Wi-Fi and check that you're on the same Wi-Fi network as your Apple TV. 
  3. On your Apple TV (4th generation), go to Settings > Network and check that you're on the same Wi-Fi network as your iOS device. For Apple TV (2nd or 3rd generation), go to Settings > General > Network. If your Apple TV uses an Ethernet connection, check that the cable is plugged in to the router that you're using for Wi-Fi.
  4. On your Apple TV, make sure that AirPlay is turned on in Settings > AirPlay.
  5. If you still need help, contact Apple Support.

If you don't see the device you want to stream to

When you tap AirPlay on your iOS device, you should see a list of devices that you can stream content to. If you don't see the device you're looking for, follow these steps. After each step, try again:

  1. Make sure that the device you want to stream to is plugged in and powered on.
  2. On your Apple TV, make sure that AirPlay is turned on in Settings > AirPlay.
  3. On your iOS device, go to Settings > Wi-Fi and check that you're on the same Wi-Fi network as your Apple TV. 
  4. On your Apple TV (4th generation), go to Settings > Network and check that you're on the same Wi-Fi network as your iOS device. For Apple TV (2nd or 3rd generation), go to Settings > General > Network. If your Apple TV uses an Ethernet connection, check that the cable is plugged in to the router that you're using for Wi-Fi.
  5. If you’re using an iPad on iOS 9 or earlier, scroll up and down in the device list to see all of the available devices.
  6. If you still need help, contact Apple Support.

If you can't stream video from the Viki app

  • To stream Viki app content, your Apple TV needs an Internet connection. Check your connection and try again.
  • Please make sure you set the mirroring option to OFF, as our website works better without this option. 

     

If you see video but don't hear audio

  1. Make sure that the volume is up (not muted) on your iOS device and your television or receiver. 
  2. If you're using an iPhone or iPad, check the Ring/Silent switch. If it's set to silent, you'll see an orange line. Toggle the switch to turn on the ringer.

If your content gets interrupted or your network lags

If you have a weak Wi-Fi signal or interference from a nearby device, like a microwave or baby monitor, try these steps:

  1. Make sure that you're using the recommended settings for your Wi-Fi router.
  2. Move or turn off other devices that might cause interference.
  3. If possible, connect your Apple TV directly to your router with an Ethernet cable instead of using Wi-Fi.

Your AirPlay connection might get interrupted when you lock your device, put it to sleep, or switch to a different app.

Turn AirPlay off

  1. On your iOS device, swipe up from the bottom of your screen to open Control Center.
  2. Tap AirPlay.
  3. Tap your device at the top of the AirPlay list. 
  4. If you are not able to see the Mirroring icon icon on your iOS device or are having issues with AirPlay, learn how to troubleshoot AirPlay here.

The best way to ensure that Airplay always has subtitles when playing is to go to Settings > General > Accessibility and turn on Closed Captions and SDH.

Subtitle settings

  • AirPlay with mirroring displays the subtitles as seen on your phone. If you would like to adjust your subtitle settings, please refer to this FAQ that teaches you how to do so.
  • To adjust subtitles on AirPlay without mirroring, please do so on the settings of your Apple TV itself. For more information, please refer to this FAQ.
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