How do I use Viki on iOS AirPlay?

In this article, you will learn how to watch Viki via AirPlay.

Note: Viki only supports AirPlay viewing between iOS devices and Apple TV.

Before you begin

  • Check that you have the latest software on your iOS device and Apple TV.
  • Make sure that you're streaming content from your iOS device to a television connected to an Apple TV. You can't use AirPlay to stream content from your iOS device to another iOS device or to an Apple computer/laptop.
How do I use Viki on AirPlay?

Using AirPlay

  1. Connect your iOS device and your Apple TV to the same Wi-Fi network.
  2. On your iOS device, swipe up from the bottom of your screen (or top right-hand corner on an iPhone X and newer) to bring up the Control Center.

    XAP1_Cropped.png

  3. Deep press (if you have a 3D Touch enabled iPhone) or press and hold on the Media control panel. Now tap on the AirPlay button on the top right-hand corner.

    XAP2_Cropped.png

  4. All your AirPlay devices will be listed here, select your Apple TV.

    XAP3_Cropped_.png

  5. When you choose an AirPlay device, videos on the Viki app will play on your Apple TV.

Turning AirPlay off

  1. On your iOS device, swipe up from the bottom of your screen (or top right-hand corner on an iPhone X) to bring up the Control Center.
  2. Deep press (if you have a 3D Touch enabled iPhone) or press and hold on the Media control panel. Now tap on the AirPlay button on the top right-hand corner.
  3. Tap on iPhone or iPad to disable AirPlay completely.
Subtitle Settings
  • The best way to ensure that AirPlay always has subtitles when playing is to go to your iOS device Settings > General > Accessibility and turn on Closed Captions and SDH.
  • AirPlay displays the subtitles as seen on your phone. If you would like to adjust your subtitle settings, please refer to this FAQ that teaches you how to do so.
  • To adjust subtitles on AirPlay without mirroring, please do so on the settings of your Apple TV. For more information, please refer to this FAQ.
Common Troubleshooting

Why don't I see AirPlay in the Control Center?

When an Apple TV is available, you'll see AirPlay in the Control Center on your iOS device.
If you don't see it, try these steps:

  1. Restart your iOS device and Apple TV.
  2. On your iOS device, go to Settings > Wi-Fi and check that you're on the same Wi-Fi network as your Apple TV.
  3. On your Apple TV:
    • Apple TV (4th generation onwards)
      • Go to Settings > Network and check that you're on the same Wi-Fi network as your iOS device.
    • Apple TV (2nd or 3rd generation)
      • Go to Settings > General > Network.
  4. If your Apple TV uses an Ethernet connection, check that the cable is plugged into the router that you're using for Wi-Fi.
  5. On your Apple TV, make sure that AirPlay is turned on in Settings > AirPlay.
  6. If you still need help, contact Apple Support.

Why don't I see the device I want to AirPlay to?

When you tap AirPlay on your iOS device, you should see a list of devices that you can stream content to.
If you don't see the device you're looking for, follow these steps:

  1. Make sure that the device you want to stream to is plugged in and powered on.
  2. On your Apple TV, make sure that AirPlay is turned-on in Settings > AirPlay.
  3. On your iOS device, go to Settings > Wi-Fi and check that you're on the same Wi-Fi network as your Apple TV.
  4. On your Apple TV:
    • Apple TV (4th generation onwards)
      • Go to Settings > Network and check that you're on the same Wi-Fi network as your iOS device.
    • Apple TV (2nd or 3rd generation)
      • Go to Settings > General > Network.
  5. If your Apple TV uses an Ethernet connection, check that the cable is plugged into the router that you're using for Wi-Fi.
  6. If you still need help, contact Apple Support.

What if I can't stream video from the Viki app?

To use AirPlay and stream Viki app content to your Apple TV:

  1. Your Apple TV needs an Internet connection. Check your connection and try again.
  2. Please make sure you set the mirroring option to OFF, as our app works better without this option.

What if I see the video but don't hear the audio?

  1. Make sure that the volume is up (not muted) on your iOS device and your Apple TV.

    AirPlay_4.png

  2. If you're using an iPhone or iPad, check the Ring/Silent switch. If it's set to silent, you'll see an orange line. Toggle the switch to turn on the ringer.

What if my content gets interrupted or my network lags?

If you have a weak Wi-Fi signal or interference from a nearby device, like a microwave or baby monitor, try these steps:

  1. Make sure that you're using the recommended settings for your Wi-Fi router.
  2. Move or turn off other devices that might cause interference.
  3. If possible, connect your Apple TV directly to your router with an Ethernet cable instead of using Wi-Fi.
Note: Your AirPlay connection might get interrupted when you lock your device, put it to sleep, or switch to a different app.

 

What do I do next?

For the best viewing experience, please access Viki by installing the Viki app on your Apple TV. Learn more about our supported Connected TV devices and the minimum OS requirements here.

If you're still facing issues with using AirPlay after taking the above troubleshooting steps, please reach out to us here.

Was this article helpful?
470 out of 1035 found this helpful

Comments

0 comments

Article is closed for comments.