In addition to using supported browsers, do also ensure that your Content Decryption Module (CDM) version is up to date in order to play content on Viki.
Google Chrome
- Version [110] or later on Windows 10 or later and Mac OS Big Sur 11 or later, Linux 64-bit Ubuntu 18.04 or later
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- To check the CDM version, enter chrome://components/ in the address bar
- Press "Enter" -> locate "Widevine Content Decryption Module" -> "Check for update"
- If the status is "Up-to-date", you're on the latest version.
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Microsoft Edge
- Version [130] or later on Windows 10 or later and Mac OS X Big Sur 11 or later
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- To check the CDM version, enter edge://components in the address bar
- Press "Enter" -> locate "Widevine Content Decryption Module" -> "Check for update".
- If the status is "Up-to-date", you're on the latest version.
- If you're facing playback issues, try enabling your DRM: Copy and paste edge://flags into the address bar and press "Enter" -> search "Widevine" using the search box
- When the entry appears highlighted in yellow, use the drop-down box and change the setting from Default to Enabled
- Perform a browser restart for the change to take effect
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Mozilla Firefox
- Version [122] or later on Windows 10 or later and Mac OS Big Sur 11 or later
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- Supported on stable, official release builds from Mozilla. Non-Mozilla builds are not supported.
- To check the CDM version, click on "Open Application Menu" on the top right corner -> "Add-ons and Themes"
- "Plugins" tab will open by default -> Click "Tools for all add-ons" -> "Check for updates".
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Safari
- Version [16.2] or later on Mac OS Big Sur 11 or later
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- Supported on all 2012 or later models and select 2011 models
- CDM is not currently not supported on Safari.
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Opera
- Version [93] on Windows 10 or later and Mac OS Big Sur 11 or later, Linux 64-bit Ubuntu 18.04 or later.
Why can't I watch Viki on my Mobile/TV Web browser?
What is Mobile/TV Web browser Video Playback?
- Any video that plays on a web browsing app like Chrome, Safari, Opera, etc., on any mobile device, including tablets, iPads, smartphones, mobile-based TV browsers, etc.
Why is Mobile/TV Web Video Playback no longer available?
- Videos on Mobile Web Players, tablets, smartphones, or TV browsers, do not provide the same video watching experience and are more likely to cause playback and video loading issues. For the best experience, download our app on Apple's App Store and Google Play and check out all of our supported apps here! For Viki Pass subscribers, you may also use Chromecast to watch on your TVs.