Viki automatically adjusts the video quality based on:
- Your Viki Pass subscription plan
- Your device and browser capabilities
- Your internet connection speed and stability
- The video quality available for the content.
When available, Viki will automatically stream videos at the highest quality supported by your subscription, device, and network conditions.
Video Quality Specifications
| Device | No Subscription |
Viki Pass Standard |
Viki Pass Plus |
Rentals |
| Web | SD (480p) | HD (720p) | Full HD (1080p) | HD (720p) - Full HD (1080p) |
| Mobile | SD (480p) | HD (720p) | Full HD (1080p) | HD (720p) - Full HD (1080p) |
| CTV | SD (480p) | HD (720p) | Full HD (1080p) | HD (720p) - Full HD (1080p) |
Learn more about Viki Pass plans and their benefits here.
You can also view the list of supported devices here, and supported browsers here.
If you're a Viki Pass subscriber, you can refer to this article to limit the maximum video quality. Alternatively, learn how to change your video quality settings on the mobile app below:
Viki automatically selects the best available video quality based on your viewing conditions. Manual quality selection is not currently available on the web video player.
You can choose to limit the maximum video quality used on the Viki mobile app. To do this, follow the instructions below.
- Make sure your app is on Version 6.2.0 or above.
- On the video itself, tap on
on the top right corner:
- Tap on Video Quality:
- Select your preferred High or Standard video quality:
You can choose to limit the maximum video quality used on the Viki mobile app. To do this, follow the instructions below.
- Make sure your app is on Version 6.11.0 or above.
- On the video itself, tap on
- Tap on Video Quality:
- Select your preferred High or Standard video quality:
To provide you with the best viewing experience possible, we automatically adjust the quality of your video stream from standard definition (such as 240p or 480p) to high definition (at least 720p), based on the speed of your Internet connection (bandwidth). As such, the quality of the video you are watching may change. Here are some other factors that impact video quality:
- Quality of the originally uploaded video: For example, if the video was encoded in standard definition, it will not be available to watch in high definition.
- Internet connection speed and reliability: Viki automatically adjusts the video resolution based on the speed of your Internet connection.
Still Not Getting The Expected Quality?
If you are a Viki Pass subscriber and continue to experience lower-than-expected video quality:
- Ensure you are using a supported device and browser.
- Confirm your internet connection is stable and fast enough for HD or Full HD streaming.
-
Wi-Fi vs. Ethernet vs. Cellular Network
You may want to test the video quality using a Wi-Fi network and an Ethernet connection or cellular network to see if the results differ. This will help narrow down what might be causing the transmission problem.
-
Run a speed test
- Depending on your connection, internet speed may vary per second. To test the speed of your current network, try visiting a website like speedtest.net. We recommend at least a download speed of at least 2.0 Mbps for video streaming.
-
Reset your Wi-Fi connection
- Unplug the router or modem from the wall outlet (do not just turn it off).
- Wait 15-20 seconds and plug it in again.
- Wait a minute or two for the device to turn on again.
Doing so can solve many connection issues without the inconvenience that comes with resetting the modem or router.
Note: Please be aware that your Internet Service Provider (ISP) may be the cause of the speed fluctuation issues. If you are experiencing slow loading or poor-quality video streaming, it is possible that your Internet connection is unstable.- If you are having problems with your video quality, please try testing your internet speed.
-
Wi-Fi vs. Ethernet vs. Cellular Network
- Verify that the content is available in the desired resolution.
- Update the Viki app to the latest version (for mobile devices).