How do I subscribe to Viki Pass? – Help Center

Viki Pass is a subscription service that allows you to watch exclusive videos, free of ads and in HD (at least 720p).

You can subscribe to Viki Pass via any of the options listed here:

Subscribing on Web (Viki.com)

On a web or mobile browser, create or log in to your Viki account on Viki.com.
Go to www.viki.com/pass or click on the 'Get Viki Pass' button found on the homepage.
Select the type of plan that you would like to subscribe to.
On the Checkout page, choose either a Monthly or Annual plan and click 'Next'.
Select and input your payment method, review the plan details, and click on 'Confirm' to subscribe.
You will see a confirmation message once the subscription is successful. Viki will also send a confirmation to the email linked to your Viki account.

Important Notes

The currency for payment will be displayed on the checkout page, and your banking institution will process any necessary currency conversions. Refer to this article to view which countries have localized pricing on Viki.com.
If your billing card currency is different from the billing currency on Viki.com, you may be charged a small International Transaction Fee (ITF) per transaction by your card company or banking institution. Please contact your bank for more information on this.

Subscribing on Mobile Apps

Your subscription will be made via Apple (iOS devices) or Google Play Store (Android devices) and billed based on the payment method and currency set on your respective accounts there.

To manage your billing details, please refer to the steps listed here - Apple / Google Play

Create or log in to your Viki account on the Viki app (iOS/Android).
At the menu at the bottom, tap on ME.
Tap on the Settings icon at the top right corner.
Scroll down to the Viki Pass section and tap on Upgrade to Viki Pass.
Select the plan that you would like to subscribe to.

Subscribing on Android TV

Your subscription will be made via Google Play Store and billed based on the payment method and currency set on your Google Play account. To manage your Google Play billing details, please refer to the steps listed here.

On the Android TV Viki app

Create or log in to your Viki account on the Viki app.
At the menu on the left, scroll down to Viki Pass.
Click on the plan that you would like to subscribe to.
Select the payment method and click on Subscribe.
Log into your Google Play account to confirm your subscription.

On the Google Play Store

On your Android TV, open Google Play Store.
Search for the Viki app and select Subscribe & install.
Follow the prompts to create a Viki account on the 'Sign up with Google and link' page. Your new Viki account will be linked to your Gmail address shown on the screen.
Select your payment method and click on the Subscribe button.
If successful, a confirmation page will be shown.

On your Android TV, open Google Play Store.
Search for the Viki app and select Subscribe & install / Subscribe.
Follow the prompts to link your Viki account on the 'Sign up with Google and link' page.
(You will not see this page if your account is already linked to Google. To check if your account is linked, visit this page.)
Select your payment method and click on the Subscribe button.
If successful, a confirmation page will be shown.
You will be informed that your current Viki account is linked on the next page.

Can't find your subscription

If you cannot find your subscription when logged into your Viki account, you likely created another account during the subscription process above. This could be the case if your Google email is different from the email used for your existing Viki account.

Try to log in with your Google ID or check for your accounts with the tips listed in this article.

Seeing two subscriptions

If you're an existing subscriber mistakenly subscribed through the above process, a duplicate subscription might have been created.

If the duplicate subscription happened on an account that already had an active subscription, a cancellation and refund for this duplicate subscription will be processed by Google Play within three working days.
If the duplicate subscription happened on an account without an active subscription, but you are already subscribed to another account, please get in touch with the Support Team with the details listed in this article.

Subscribing on Apple TV

Your subscription will be made via Apple and billed based on the payment method and currency set on your Apple ID. To manage your Apple ID billing details, please refer to the steps listed here.

Create or log in to your Viki account on the Apple TV Viki app.
At the top menu of the app, scroll across to Viki Pass.
Select the plan that you would like to subscribe to.
Follow the prompts to confirm your subscription.

Subscribing on Roku

Your subscription will be made via the Roku Channel Store and billed based on the payment method and currency set on your Roku account. To manage your Roku billing details, please refer to the steps listed here.

Create or log in to the Viki channel on your Roku device.
Go to Viki Pass Subscriptions from the navigation bar on the left.
Select the Viki Pass Plus Monthly plan, and follow the prompts to confirm your subscription.
Restart the Viki channel for your subscription benefits to take effect.

Important Notes

Only the Viki Pass Plus Monthly subscription is available via Roku.
It's not possible to change plans in the middle of an existing subscription on Roku. To change the plan, the current subscription has to be canceled first. Once the subscription ends, you will be able to switch to a different Viki Pass plan via our website or mobile app options.
Subscriptions made via Roku are non-refundable.

Viki Pass Plus is only available in certain countries within North, Central, and South America.

Free trials and automatic renewals will not apply for certain users subscribing via Google Play Store (India). More details here.

If you have any questions or issues subscribing to Viki Pass, please don't hesitate to contact us!