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How can I cancel my Viki Pass subscription?

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Mariliam
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Web subscriptions

To cancel, go to your Viki Pass Settings and click on 'Cancel your subscription', take the one question survey and click on 'Yes, please cancel'. You should receive a cancellation confirmation email and will continue to see benefits until the end of your billing period.

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Google Play subscriptions

Cancel Viki Pass via Android

  1. While logged in on your Android device with the Google account you used to subscribe. 
  2. Log in to the Viki Android app.
  3. On the bottom menu, go to Me
  4. Tap the Settings icon in the top right corner
  5. Scroll down to Viki Pass > Manage Subscriptions > Cancel Subscription
  6. Follow the prompts to cancel subscription in Google Play Store
  7. After your subscription has been successfully cancelled, you'll receive a confirmation email from Google

Cancel Viki Pass through your computer

  1. Go to play.google.com/store/account. 
  2. Find the subscription you want to cancel. 
  3. Click Cancel Subscription. 
  4. After your subscription has been successfully cancelled, you'll receive a confirmation email from Google

Important: Uninstalling an app will not automatically stop your subscription. You must cancel your subscription to end your subscription. If you uninstall the app without canceling your subscription, you will still be charged. If an app you've purchased a subscription for is removed from Google Play, your future subscription will be automatically canceled but past subscriptions will not be refunded. 

iTunes subscriptions

You can cancel your iTunes Viki Pass subscription on your iOS mobile device or computer by following any of the methods listed below.The ability to cancel iTunes subscription for Viki on an Apple TV is not available.

NOTE: If you don't see a Viki Pass subscription in Manage and you're still being charged, make sure that you're signed in with the correct Apple ID. If so, you might have subscribed directly through Viki on web or Google Play, and not through iTunes. In this case, please write to us in order to find and cancel your subscription. Make sure you include your type of credit card (Visa, MasterCard, Amex, etc.), the last 4 digits of your credit card, expiration date and screenshots of the invoices in question at Viki Help.

If you have any additional questions regarding iTunes billing, contact Apple Care using Apple's Express Lane. 

Cancel Viki Pass via the iOS Viki app

  1. While logged in on your iOS device with the Apple ID you used to subscribe. 
  2. Log in to the Viki iOS app.
  3. On the bottom menu, go to ME
  4. Tap the Settings icon in the top right corner
  5. Scroll down to Viki Pass > Manage Subscriptions > Cancel Subscription
  6. Follow the prompts to cancel subscription in iTunes Store
  7. After your subscription has been successfully cancelled, you'll receive a confirmation email from iTunes

Cancel Viki Pass through your computer

  1. Download or open iTunes.
  2. Select Sign In and enter your Apple ID.
  3. Select your name, then select Account Info from the drop-down menu.
  4. Enter your password again.
  5. On the Account Information screen, scroll to the Settings section.
  6. To the right of Subscriptions, select Manage.
  7. In the Viki section, select Edit.
  8. Turn off Automatic Renewal to cancel a subscription. Your subscription will stop at the end of the current billing cycle. You'll receive an email from iTunes confirming your cancellation.
  9. To resume your Viki Pass subscription directly with Viki billing, you can renew your membership from the Viki Pass setting page on the Viki website.

Important: Uninstalling an app will not automatically stop your subscription. You must cancel your subscription to end your subscription. If you uninstall the app without canceling your subscription, you will still be charged. If an app you've purchased a subscription for is removed from iTunes, your future subscription will be automatically canceled but past subscriptions will not be refunded. 

Access after you cancel

When you cancel your subscription you'll still have access to your benefits for the remainder of the time you have already paid for. 

For example, if you purchased a one-year subscription on Jan 1 for $49.99 and decide to cancel your subscription on July 1, you will have access to the subscription until Dec. 31. But you will not be charged the renewal subscription of $49.99 the following Jan 1, and your benefits will end.

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