How can I cancel my Viki Pass subscription?

To cancel your subscription:

1. Click on your profile icon on the top right-hand corner of the homepage.
2. Select Subscription and Settings and click on 'Cancel Plan'.
3. Choose 'Confirm Cancellation' on the pop-up prompt.
4. The page will refresh with a cancellation confirmation shown and you may take the one question survey to share your feedback.

Here are a few screenshots that show how the process looks like:

Cancel Viki Pass via Android

1. While logged in on your Android device with the Google account you used to subscribe. 
2. Log in to the Viki Android app.
3. On the bottom menu, go to Me
4. Tap the Settings icon in the top right corner
5. Scroll down to Viki Pass > Manage Subscriptions > Cancel Subscription
6. Follow the prompts to cancel the subscription in the Google Play Store
7. After your subscription has been successfully canceled, you'll receive a confirmation email from Google

Cancel Viki Pass through your computer

1. On your computer web browser, go to play.google.com.
2. Make sure you’re logged in to the correct Google Account.
3. On the left, click on My subscriptions.
4. Select the Viki Pass subscription you want to cancel.
5. Click Manage and then Cancel Subscription.
6. Within the confirmation pop-up, click Yes.
7. After your subscription has been successfully canceled, you'll receive a confirmation email from Google.

1. While logged in on your iOS device with the Apple ID you used to subscribe. If you can't log into your Apple ID on your device, please click here.
2. Log in to the Viki iOS app.
3. On the bottom menu, go to ME
4. Tap the Settings icon in the top right corner
5. Scroll down to Viki Pass > Manage Subscriptions > Cancel Subscription
6. Take the one question survey and click on Done
7. On the Edit Subscription page, scroll to the bottom of the page and click on Cancel Subscription. Follow the confirmation prompts to cancel the subscription in iTunes Store
8. After your subscription has been successfully canceled, you'll receive a confirmation email from iTunes

1. Download or open iTunes.
2. Select Sign In and enter your Apple ID.
3. Select your name, then select Account Info from the drop-down menu.
4. Enter your password again.
5. On the Account Information screen, scroll to the Settings section.
6. To the right of Subscriptions, select Manage.
7. In the Viki section, select Edit.
8. Turn off Automatic Renewal to cancel a subscription. Your subscription will stop at the end of the current billing cycle. You'll receive an email from iTunes confirming your cancellation.
9. To resume your Viki Pass subscription directly with Viki billing, you can renew your membership from the Viki Pass setting page on the Viki website.

You can view and/or cancel your Roku Viki Pass Plus subscription from your Roku device or via computer browser by following the methods listed below:

via Roku app

1. Press Home  on your Roku remote.
2. Go to the Viki Options by following either of these steps:
   
   • From your channel lineup
   • Highlight the Viki channel.
   • Press Star  on your remote.
   • From the Channel Store
   • Scroll down and select Streaming Channels.
   • Search for the Viki channel.
   • Press OK  on your remote.
3. Once you access Options, select Manage Subscription to view the renewal date and access additional options.
4. To unsubscribe, select Cancel Subscription. Confirm by choosing to remove the channel immediately or keep it for the remainder of the subscription term.

via Roku website

1. Login to my.roku.com
2. Select Manage your subscriptions.
3. Locate your Viki subscription on the My Subscriptions page.
4. Select Cancel Subscription > Done.
5. After canceling, you will continue to enjoy Viki Pass benefits until the end of your billing cycle.