How will I be charged after changing plans?

This article offers detailed information on how you will be billed after upgrading or downgrading plans, based on the platform that you subscribed on.

  Starting August 9th, 2021 (PDT), we have discontinued new sign-ups for the Viki Pass Basic plan. It will not be possible for existing Viki Pass Basic subscribers to revert to this plan if any cancelations or plan changes are made. You may consider re-subscribing to our other plans instead.
  Viki Website (Viki.com) Subscriptions
  Upgrading to a higher-priced plan  Downgrading to a lower-priced plan

When do I receive my new plan benefits?

Immediately Only after the current plan expires

What happens to leftover credit from the old plan?

Brought forward to the new plan N/A

How much am I charged for the new plan? 

You will be charged the price of the new plan, minus the credits remaining*  You will be charged the total amount for the new plan*

When will my billing date be changed to?

Date when the plan change was requested N/A

What currency am I charged in? 

The currency that is displayed on the checkout page.
More details here.
What happens when I'm on Trial? The trial will end, and you will be charged for the new plan immediately  You will be charged after the end of the Trial
*International Fees & Taxes may apply

 Examples of a plan change on Viki.com

Upgrade to a higher-priced plan - Viki Pass Standard Monthly (USD 4.99)  Viki Pass Standard Annual (USD 49.99)

Downgrade to a lower-priced plan - Viki Pass Standard Annual (USD 49.99)  Viki Pass Plus Monthly (USD 9.99)

  Google Play Subscriptions
  Upgrading to a higher-priced plan Downgrading to a lower-priced plan

When do I receive my new plan benefits?

Immediately Immediately
What happens to leftover credit from the old plan? Brought forward to the new plan Brought forward to the new plan

How much am I charged for the new plan? 

You will be charged the total amount of the new plan after the end of your leftover credit period* You will be charged the total amount of the new plan after the end of your leftover credit period*
 When will my billing date be changed to? The date when the leftover credits run out, and you're charged for the new plan The date when the leftover credits run out, and you're charged for the new plan
 What currency am I charged in?  Local currency Local currency
What happens when I'm on Trial?  Your trial period will be prorated and shortened Your trial period will be prorated and extended
*Taxes may apply

 Examples of a plan change on Google Play

Upgrade to a higher-priced plan - Viki Pass Standard Monthly (USD 4.99)  Viki Pass Standard Annual (USD 49.99)

Downgrade to a lower-priced plan - Viki Pass Standard Annual (USD 49.99)  Viki Pass Plus Monthly (USD 9.99) 

  Apple Subscriptions
  Upgrading to a higher-priced plan Downgrading to a lower-priced plan
When do I receive my new plan benefits? Immediately Only after the current plan expires
What happens to leftover credit from the old plan? You will receive a refund of the remaining amount a few days - weeks after the change is processed N/A
How much am I charged for the new plan?  You will be charged the total amount of the new plan* You will be charged the total amount of the new plan*
 When will my billing date be changed to? The date when the plan change was requested N/A
 What currency am I charged in?  Local currency Local currency
What happens when I'm on Trial?   Your trial period will continue until the end of the 7-day trial Your trial period will continue until the end of the 7-day trial

*Taxes may apply

 Examples of a plan change on Apple

Upgrade to a higher-priced plan - Viki Pass Standard Monthly (USD 4.99)  Viki Pass Standard Annual (USD 49.99)

Downgrade to a lower-priced plan - Viki Pass Standard Annual (USD 49.99)  Viki Pass Plus Monthly (USD 9.99) 


Trial Subscriptions

  Viki Website (Viki.com) Subscriptions

Upgrades

If you upgrade to a higher-priced plan during your trial, your trial will end, and you will be billed for your new plan immediately. The benefits of your new plan will also take effect immediately. 

Downgrades

If you downgrade to a lower-priced plan during your trial, your trial will continue, and you will only be billed for your new plan at the end of the trial. The benefits of your new plan will also take effect at the end of the trial. 

Cancelations

If you cancel your subscription during your trial, your benefits will still continue until the end of your 7-day trial. As no renewal will be made, you will not be billed.

  Google Play Subscriptions

Upgrades

If you upgrade to a higher-priced plan during your trial, your trial period will be prorated and shortened. You will only be billed for the new plan after the trial period ends, but your new plan benefits will take effect immediately.

Downgrades

If you downgrade to a lower-priced plan during your trial, your trial period will be prorated and extended. You will only be billed for the new plan after the trial period ends, but your new plan benefits will take effect immediately.

Cancelations

If you cancel your subscription during your trial, your benefits will still continue until the end of your 7-day trial. As no renewal will be made, you will not be billed.

  Apple Subscriptions

Upgrades

If you upgrade to a higher-priced plan during your trial, your trial will continue, and you will only be billed at the end of the trial. The benefits of your new plan will take effect immediately.

Downgrades

If you downgrade to a lower-priced plan during your trial, your trial will continue, and you will only be billed at the end of the trial. The benefits of your new plan will also take effect at the end of the trial. 

Cancelations

If you cancel your subscription during your trial, your benefits will still continue until the end of your 7-day trial. As no renewal will be made, you will not be billed.