This article offers detailed information on how you will be billed after upgrading or downgrading plans, based on the platform that you subscribed on.
| Upgrading to a higher-priced plan | Downgrading to a lower-priced plan | |
|
When do I receive my new plan benefits? |
Immediately | Only after the current plan expires |
|
What happens to leftover credit from the old plan? |
Brought forward to the new plan | N/A |
|
How much am I charged for the new plan? |
You will be charged the price of the new plan, minus the credits remaining* | You will be charged the total amount for the new plan* |
|
When will my billing date be changed to? |
Date when the plan change was requested | N/A |
|
What currency am I charged in? |
The currency that is displayed on the checkout page. More details here. |
|
| What happens when I'm on Trial? | The trial will end, and you will be charged for the new plan immediately | You will be charged after the end of the Trial |
Examples of a plan change on Viki.com
Upgrade to a higher-priced plan - Viki Pass Standard Monthly (USD 4.99) Viki Pass Standard Annual (USD 49.99)
Downgrade to a lower-priced plan - Viki Pass Standard Annual (USD 49.99) Viki Pass Plus Monthly (USD 9.99)
| Upgrading to a higher-priced plan | Downgrading to a lower-priced plan | |
|
When do I receive my new plan benefits? |
Immediately | Immediately |
| What happens to leftover credit from the old plan? | Brought forward to the new plan | Brought forward to the new plan |
|
How much am I charged for the new plan? |
You will be charged the total amount of the new plan after the end of your leftover credit period* | You will be charged the total amount of the new plan after the end of your leftover credit period* |
| When will my billing date be changed to? | The date when the leftover credits run out, and you're charged for the new plan | The date when the leftover credits run out, and you're charged for the new plan |
| What currency am I charged in? | Local currency | Local currency |
| What happens when I'm on Trial? | Your trial period will be prorated and shortened | Your trial period will be prorated and extended |
Examples of a plan change on Google Play
Upgrade to a higher-priced plan - Viki Pass Standard Monthly (USD 4.99) Viki Pass Standard Annual (USD 49.99)
Downgrade to a lower-priced plan - Viki Pass Standard Annual (USD 49.99) Viki Pass Plus Monthly (USD 9.99)
| Upgrading to a higher-priced plan | Downgrading to a lower-priced plan | |
| When do I receive my new plan benefits? | Immediately | Only after the current plan expires |
| What happens to leftover credit from the old plan? | You will receive a refund of the remaining amount a few days - weeks after the change is processed | N/A |
| How much am I charged for the new plan? | You will be charged the total amount of the new plan* | You will be charged the total amount of the new plan* |
| When will my billing date be changed to? | The date when the plan change was requested | N/A |
| What currency am I charged in? | Local currency | Local currency |
| What happens when I'm on Trial? | Your trial period will continue until the end of the 7-day trial | Your trial period will continue until the end of the 7-day trial |
*Taxes may apply
Examples of a plan change on Apple
Upgrade to a higher-priced plan - Viki Pass Standard Monthly (USD 4.99) Viki Pass Standard Annual (USD 49.99)
Downgrade to a lower-priced plan - Viki Pass Standard Annual (USD 49.99) Viki Pass Plus Monthly (USD 9.99)
Trial Subscriptions
Upgrades
If you upgrade to a higher-priced plan during your trial, your trial will end, and you will be billed for your new plan immediately. The benefits of your new plan will also take effect immediately.
Downgrades
If you downgrade to a lower-priced plan during your trial, your trial will continue, and you will only be billed for your new plan at the end of the trial. The benefits of your new plan will also take effect at the end of the trial.
Cancelations
If you cancel your subscription during your trial, your benefits will still continue until the end of your 7-day trial. As no renewal will be made, you will not be billed.
Upgrades
If you upgrade to a higher-priced plan during your trial, your trial period will be prorated and shortened. You will only be billed for the new plan after the trial period ends, but your new plan benefits will take effect immediately.
Downgrades
If you downgrade to a lower-priced plan during your trial, your trial period will be prorated and extended. You will only be billed for the new plan after the trial period ends, but your new plan benefits will take effect immediately.
Cancelations
If you cancel your subscription during your trial, your benefits will still continue until the end of your 7-day trial. As no renewal will be made, you will not be billed.
Upgrades
If you upgrade to a higher-priced plan during your trial, your trial will continue, and you will only be billed at the end of the trial. The benefits of your new plan will take effect immediately.
Downgrades
If you downgrade to a lower-priced plan during your trial, your trial will continue, and you will only be billed at the end of the trial. The benefits of your new plan will also take effect at the end of the trial.
Cancelations
If you cancel your subscription during your trial, your benefits will still continue until the end of your 7-day trial. As no renewal will be made, you will not be billed.