When you upgrade your subscription to a higher plan, a proration credit will be processed on your account. This article offers detailed information on how this proration is calculated on all different platforms.
| Upgrading to a higher-priced plan | Downgrading to a lower-priced plan | |
|
When do I receive my new plan benefits? |
Immediately | Only after the current plan expires |
|
What happens to leftover credit from the old plan? |
Brought forward to the new plan | N/A |
|
How much am I charged for the new plan? |
You will be charged the price of the new plan, minus the credits remaining | You will be charged the total amount for the new plan |
|
When will my billing date be changed to? |
Date when plan change was requested | N/A |
|
What currency am I charged in? |
USD* | USD* |
|
Where does my transaction occur? |
USA | USA |
| What happens when I'm on Trial? | The trial will end, and you will be charged for the new plan immediately | You will be charged after the end of the Trial |
Examples of a plan change on Viki.com
Upgrade to a higher-priced plan - Viki Pass Standard Monthly (USD 4.99) Viki Pass Standard Annual (USD 49.99)
Downgrade to a lower-priced plan - Viki Pass Standard Annual (USD 49.99) Viki Pass Plus Monthly (USD 9.99)
What happens when I cancel during my trial?
Canceling your subscription at any point during your free trial will immediately terminate your benefits. | Upgrading to a higher-priced plan | Downgrading to a lower-priced plan | |
|
When do I receive my new plan benefits? |
Immediately | Immediately |
| What happens to leftover credit from the old plan? | Brought forward to the new plan | Brought forward to the new plan |
|
How much am I charged for the new plan? |
You will be charged the total amount of the new plan after the end of your leftover credit period | You will be charged the total amount of the new plan after the end of your leftover credit period |
| When will my billing date be changed to? | The date when the leftover credits run out, and you're charged for the new plan | The date when the leftover credits run out, and you're charged for the new plan |
| What currency am I charged in? | Local currency* | Local currency* |
| Where does my transaction occur? | In your local banking institution | In your local banking institution |
| What happens when I'm on Trial? | Your trial period will be prorated and shortened | Your trial period will be prorated and extended |
Examples of a plan change on Google Play
Upgrade to a higher-priced plan - Viki Pass Standard Monthly (USD 4.99) Viki Pass Standard Annual (USD 49.99)
Downgrade to a lower-priced plan - Viki Pass Standard Annual (USD 49.99) Viki Pass Plus Monthly (USD 9.99)
What happens when I cancel during my trial?
Your benefits will continue until the end of your 7-day trial.
*Note: Viki Pass Plus is only available in certain countries within North, Central, and South America.
| Upgrading to a higher-tiered plan | Downgrading to a lower-tiered plan | |
| When do I receive my new plan benefits? | Immediately | Only after the current plan expires |
| What happens to leftover credit from the old plan? | You will receive a refund of the remaining amount a few days - weeks after the change is processed | N/A |
| How much am I charged for the new plan? | You will be charged the total amount of the new plan | You will be charged the total amount of the new plan |
| When will my billing date be changed to? | The date when plan change was requested | N/A |
| What currency am I charged in? | Local currency* | Local currency* |
| Where does my transaction occur? | In your local banking institution | In your local banking institution |
| What happens when I'm on Trial? | Your trial will end, and you will be charged for your new plan immediately | Your trial period will continue until the end of the 7-day trial |
*Taxes may apply
Examples of a plan change on Apple
Upgrade to a higher-tiered plan - Viki Pass Standard Monthly (USD 4.99) Viki Pass Standard Annual (USD 49.99)
Downgrade to a lower-tiered plan - Viki Pass Plus Monthly (USD 9.99) Viki Pass Standard Annual (USD 49.99)
What happens when I cancel during my trial?
Your benefits will continue until the end of your 7-day trial.
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