General Troubleshooting
- Why am I seeing the error message: 'You seem to be using a proxy or VPN'?
- Basic Troubleshooting
- How can I test my internet connection speed?
- How do I access and share Developer logs?
- How do I change the language of the Viki App?
- How do I clear the cache and cookies on my devices?
- How do I log out of all my devices?
- How do I record a screencast?
- How do I take a screenshot?
- Rakuten ID - "Something went wrong" Login Error Message
- Why am I seeing a "Request Entity Too Large" error message?
- Why am I seeing subtitles in 2 languages?
- Why am I seeing this error message while watching videos?
- Why am I still seeing the ad blocker message even after turning off ad blockers?
- Why can't I access channel comments or discussions?
- Why can't I login to Viki?
- Why can't I login using Facebook or Google?
- Why do I see error message 'Email address already in use'?
- Why do some shows have English subtitles only?
- Why don't we offer phone support?
- Why is Google login is greyed out on Viki.com?
- Why is inserting code to my browser is a security risk?