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  3. General Troubleshooting

General Troubleshooting

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  • How do I watch Viki on LG TV?
  • Why am I seeing the error message: 'You seem to be using a proxy or VPN'?
  • Basic Troubleshooting
  • How can I test my internet connection speed?
  • How do I access and share Developer logs?
  • How do I change the language of the Viki App?
  • How do I clear the cache and cookies on my devices?
  • How do I log out of all my devices?
  • How do I record a screencast?
  • How do I take a screenshot?
  • Rakuten ID - "Something went wrong" Login Error Message
  • Why am I seeing a "Request Entity Too Large" error message?
  • Why am I seeing subtitles in 2 languages?
  • Why am I seeing this error message while watching videos?
  • Why am I still seeing the ad blocker message even after turning off ad blockers?
  • Why can't I access channel comments or discussions?
  • Why can't I login to Viki?
  • Why can't I login using Facebook or Google?
  • Why do I see error message 'Email address already in use'?
  • Why do some shows have English subtitles only?
  • Why don't we offer phone support?
  • Why is Google login is greyed out on Viki.com?
  • Why is inserting code to my browser is a security risk?

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