Viki automatically adjusts the video quality based on the strength of your network connection and your Viki Pass subscription entitlements.
The strength of your internet connection will dictate the quality of the video. As your connection fluctuates, so will your video quality.
If you're a Viki Pass subscriber, you can refer to this article to limit the maximum video quality. Alternatively, learn how to change your video quality settings on the mobile app below:
- Make sure your app is on Version 6.2.0 or above.
- On the video itself, tap on
on the top right corner:
- Tap on Video Quality:
- Select your preferred High or Standard video quality:
- Make sure your app is on Version 6.11.0 or above.
- On the video itself, tap on
- Tap on Video Quality:
- Select your preferred High or Standard video quality:
To give you the best viewing experience possible on the web, we automatically adjust the quality of your video stream from standard definition (such as 240p or 480p) to high definition (at least 720p), based on the speed of your Internet connection (bandwidth). This is why you may notice that the quality of your video changes and fluctuates as you watch videos. Here are some other factors that determine video quality:
- Quality of the originally uploaded video: For example, if the video was encoded in standard definition, it will not be available in high definition.
- Internet connection speed and reliability: By default, Viki is set to change video resolution automatically, depending on your Internet connection speed, whenever you watch a video. Automatic resolution settings can cause problems if you have an unstable Internet connection that's constantly speeding up or slowing down.
Identifying poor video quality issues
Wi-Fi vs. Ethernet vs. Cellular Network
You may want to test the video quality using a Wi-Fi signal and an Ethernet connection signal/cellular signal to see if the results differ. This will help narrow down what might be causing the transmission problem.
Run a speed test
Depending on your connection, internet speed may vary per second. To test the speed of your current network, try visiting a website like speedtest.net. We recommend at least a download speed of at least 2.0 Mbps for video streaming.
Reset your Wi-Fi connection
- Unplug the router or modem from the wall outlet (do not just turn it off).
- Wait 15-20 seconds and plug it in again.
- Wait a minute or two for the device to turn on again.
It may sound simple, but doing so can solve many connection issues without the inconvenience that comes with resetting the modem or router.
There are, of course, some times when you'll want to reset your router or modem and start from scratch, but in most cases, just power cycle the device.
If you are having problems with your video quality, please try testing your internet speed.