How do I record a screencast?

This article contains information on how to record screencasts by downloading a third-party app on Windows or using the native Quicktime player on Mac.

Sometimes, we may request you to send us a screencast to identify better the issues you are facing on Viki.

Windows

Windows 10

1. Open your web browser.

2. Press the Windows key and the letter G simultaneously to open the Game Bar dialog. 

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3. Check the "Yes, this is a game" checkbox to load the Game Bar.

4. Click on the Start Recording button (or Win + Alt + R) to begin capturing the video.

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5. Stop the recording by clicking on the red recording bar on the top right of the program window. (If it disappears, press the Windows + G again to bring the Game Bar back.)

6. Your recorded videos will be found under the Videos folder in a subfolder called Captures. 

Windows 7 and older

Please install and use one of the following applications on your Windows computer to allow you to record your screen.

Mac

1. Right-click on the Quicktime icon and choose New Screen Recording. 

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2. Select your region to record.

3. Click on record to start the recording.

4. To stop recording, click on the Quicktime icon mceclip0.png on the top menu bar. 

iOS & Android

As our app does not allow direct screen recording, we suggest you to use another device with a recording function to record the issue on your affected device.

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