1. Viki Support Help Center
  2. Troubleshooting
  3. Streaming Issues

“Device Streaming Limit Hit” Error Message

Concurrent Streams on Viki

Viki limits the number of concurrent streams per account for security reasons. 

Streaming Limits by Plan

  • Viki Pass Standard: 1 device 
  • Viki Pass Plus: Up to 4 devices

You can log in on multiple supported devices, but the number of simultaneous streams depends on your Viki plan. 

What Should I Do If I See a Concurrent Stream Error?

  1. Want to increase your streaming limit?

    Upgrade to Viki Pass Plus (available only in selected regions). 

    Learn how to upgrade your subscription here. 
     

  2. Don’t recognize other devices using your account?

    If you’re seeing this error message but are not aware of other devices using your account, please try resetting your password before logging in to your account. This will log out all devices from your account but it may take up to an hour before you will be able to stream without the error message.
     

  3. Still seeing the error?

    Please reach out to us here for further assistance.