A. General Description
We are Viki, Inc., which owns and operates the Viki branded video-on-demand streaming service that allows users to access entertainment content through our website (located at https://www.viki.com) and applications (“Viki Service”).
We are investing time and resources to help make the Viki Service accessible to as many people as possible. There is more work to be done, and we continue to adapt our processes and design and add new features to allow as many people as possible to access and enjoy our service.
More consumer information about us and the Viki Service can be found on our website https://www.viki.com and in our Terms of Use.
B. Status of compliance and plans for further development
We have implemented various accessibility features and functionalities on the Viki Service and continue to make improvements. Our key accessibility features currently include the following measures:
-
Font Size: Users accessing the Viki Service on web or on selected smart TVs are able to increase font size via subtitle settings or by updating the font size settings on your device.
-
Keyboard Navigation: Users accessing the Viki Service on web can use this list of keyboard shortcuts to control certain functions when watching our content.
Action Keyboard Shortcut Pause and Play Spacebar Rewind 10 seconds Left Arrow Fast Forward 10 seconds Right Arrow Mute and Unmute M Enter fullscreen and exit fullscreen F -
Subtitles: Users accessing the Viki Service on web, mobile and selected smart TVs can change the appearance and style of subtitles via subtitle settings.
-
Assistive Listening Systems: Users may use compatible assistive listening devices to access the Viki Service content. Common devices include headphones, hearing aids and neck loops.
-
Screen Readers: Users may access the Viki Service with compatible screen reader devices which can read text aloud. Certain smart TVs may have built-in screen readers too.
C. Accessibility Laws in the EU
It is a requirement under the accessibility laws of the European Union that services provided to people in the EU with disabilities must be easy to find, accessible and usable without particular difficulty and, in principle, without help from others.
Each country in the EU has its own market surveillance authority with responsibility for monitoring compliance with accessibility laws. Should you require assistance or experience any issue with accessing or using the Viki Service, we’d encourage you to contact us in the first instance and we’d be happy to discuss any accessibility issues that you may experience when using our service. Alternatively, we can help you find the market surveillance authority for your country.
D. Contact Us
Feel free to contact us here, and we will try to help. We also welcome your feedback on how we can improve accessibility on the Viki Service.