Depending on the billing platform that you subscribed or rented with, you can update or remove your payment method by following these steps:
Viki Website (Viki.com) Subscriptions & Rentals
Update Billing Card
Make sure you're updating your card information to one of our accepted forms of payment, and follow these easy steps:- On a web/mobile browser, log in to Viki.com
- Visit your Subscription and Settings page and click on the 'Subscription' tab
- Scroll down to the Payment method section and click on ‘Update’.
- Enter your new card information
- Click ‘Confirm’
For payments made through Apple Pay or Google Pay, you will not be able to update your payment method in the middle of your subscription cycle.
- To pay with a different payment method for your next renewal, cancel your subscription and resubscribe with your selected payment method once the current cycle ends.
- To pay with a different payment method when changing plans, simply input a new payment method at the checkout page.
Here are some helpful guide articles:
- Update your digital wallet - Apple Pay / Google Pay
- View your transaction history for a specific billing card - Apple Pay / Google Pay
Remove Billing Card
To remove your billing card on file, contact our support team through this link.For privacy reasons, make sure to write to us from the email address associated with the Viki account you would like your card information removed.
Google Play Subscriptions & Rentals
You can edit or remove your payment method for a subscription or rental made on the Viki Android mobile/TV app by going to the Google Play store settings.
More details here.
Apple Subscriptions & Rentals
You can edit or remove your payment method for a subscription or rental made on the Viki iOS mobile/Apple TV app by going to your Apple ID settings.
More details here.
Roku Subscriptions & Rentals
You can edit or remove your payment method for a subscription or rental made on the Viki Roku Channel by going to the Roku store settings.
More details here.