Not sure why, but the subtitles have reappeared. Thanks for your help.
It won't let me attach the screenshot. It says the file is too big. All the screenshot shows is the picture with Chinese characters.
I have tried logging out and back in several times. I have deleted my account and gone back in. Nothing is working. This is very frustrating.
Still np subtitles. I get them on my Galaxy tablet but not my Samsung TV. They worked until about a week ago and then just stopped. I'm only getting Chinese characters or nothing.