Joshua

1. 社區
2. Community Forum
3. [Closed] no subtitles on my samsung tv with Roku

Hi tracy_weber725_113,  We're sorry to read this. For us to help better, could you let me know a specific drama and episode that this is occurring on? Also, please let me know  Which device and mo...

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• 建立於 2019年11月06日 03:58
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1. 社區
2. Community Forum
3. [Closed] Please check my subscription, it shows payment overdue

Hi there!Thanks for writing to us. It looks like this could have been caused by a glitch. On our end, your details look fine. If you still face issues after your 7-day trial is over, please don't h...

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• 建立於 2019年11月06日 03:51
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1. 社區
2. Community Forum
3. [Closed] I viki plus pass but no benefits

Hey eester!We're so sorry to read this! We've created a new ticket with you via email and will reach out to your shortly.Cheers,Joshua

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• 建立於 2019年11月05日 07:11
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1. 社區
2. Community Forum
3. [Closed] No subtitles halfway through on the last 2 episodes of flower crew

Hey there Janie, We don't actually translate or subtitle content ourselves; instead, our passionate volunteer community (people like you!) subtitle content on Viki. You can learn more about our vol...

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• 建立於 2019年11月04日 06:28
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1. 社區
2. Community Forum
3. [Solved] I have problems to watch the series and movies

Hi there hickeygolf_119, We've opened a new ticket with you and will respond to you there via email. Cheers,Joshua

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• 建立於 2019年11月04日 06:25
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1. 社區
2. Community Forum
3. [Closed] No working webpage

Hi there!We're so sorry to read this! For us to help better, please send me a screenshot of the error or any error messages you see.  I'll look forward to your reply!Cheers,Joshua Note: To respond...

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• 建立於 2019年11月04日 06:23
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1. 社區
2. Community Forum
3. [Closed] only part of the show is available

Hi there seth20068_738, We're sorry to read this! For us to help better, please let us know which drama you are referring to. Cheers,Joshua Note: To respond to this thread, please click on "View t...

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• 建立於 2019年11月04日 06:21
• 0 票

1. 社區
2. Community Forum
3. [Closed] I have Viki Pass Plus but am now getting commercials when I use my Roku stick

Hi there hafretheim_684 and det717_571, We're truly sorry to read this!  I looked up your details and it appears that you're getting Viki Pass benefits whenever you are logged in with this email ad...

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• 建立於 2019年11月04日 06:20
• 0 票

1. 社區
2. Community Forum
3. [Closed] no subtitles on my samsung tv with Roku

Hi there!We're so sorry to read this We were experiencing some issues earlier, which should have been fixed by our engineers. Kindly try logging out and logging back in on Viki if you do not see an...

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• 建立於 2019年11月04日 06:19
• 0 票

1. 社區
2. Community Forum
3. [Closed] I viki plus pass but no benefits

Hi there eester and xai123yang_751,  We made some changes to our servers over the weekend, please try taking these steps: Restore your purchase Log out and back into this account. Please let us k...

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• 建立於 2019年11月04日 02:51
• 0 票