Joshua

1. 社區
2. Community Forum
3. [On-hold] The media playback was aborted due to a corruption problem or because the media used features your browser did not support.

Hi everyone, Our teams are aware of this issue but they will need more time to work on fixing it. We're sorry for the inconvenience caused in the meantime and we greatly appreciate your patience. H...

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• 建立於 2019年11月21日 02:10
• 0 票

1. 社區
2. Community Forum
3. [Closed] Why aren't my comments there when I open the episode the next day?

Hi there a_hebb_54_385, Thanks for writing in!For us to help better, please send us a screenshot of the issue :) Cheers,Joshua

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• 建立於 2019年11月18日 09:13
• 0 票

1. 社區
2. Community Forum
3. [Solved] Won't load any shows FireTV

Hey there kraziishopping_246 Great! Thanks for letting us know. I’m happy this issue has been resolved for you 😊 If there’s anything else you need help with, please let me know. Thank you for being...

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• 建立於 2019年11月18日 09:12
• 0 票

1. 社區
2. Community Forum
3. [On-Hold] INBOX: There is some error processing your inbox. Please try again later.

Hey there gripstar_385, Thanks for letting us know. We're still working on a fix for this and we'll be providing an update as soon as we can. Cheers, Joshua

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• 建立於 2019年11月18日 09:10
• 0 票

1. 社區
2. Community Forum
3. [Closed] I have pass plus but started getting ads.

Hi there!As this involves Viki Pass, we'll be responding to you privately via email shortly. Cheers,Joshua

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• 建立於 2019年11月14日 02:37
• 0 票

1. 社區
2. Community Forum
3. [Solved] ever night subtitles

Hi there!As the Chinese subtitles are embedded in the video for Ever Night, I'm afraid the Chinese subtitles cannot be removed.   However, what I'd like to suggest is that you change your subtitle ...

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• 建立於 2019年11月14日 02:36
• 0 票

1. 社區
2. Community Forum
3. [Closed] Annual Subscription Refund

Hi there!As this involves Viki Pass, we'll be responding to you privately via email shortly!Cheers,Joshua

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• 建立於 2019年11月14日 02:32
• 0 票

1. 社區
2. Community Forum
3. [Closed] Please check my subscription, it shows payment overdue

Hey there dylan_burnaby_782. We've corrected the issue on our end and you will be billed monthly starting Nov 11, 2019.  I hope this helps! Please let me know if you have any further questions :)Ch...

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• 建立於 2019年11月12日 08:20
• 0 票

1. 社區
2. Community Forum
3. [Solved] Submit review

Hi there, Thank you for writing to Viki Community Support! I'm sorry that you're experiencing this issue on the Viki app. Could you please provide me with the following helpful information: Does t...

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• 建立於 2019年11月11日 08:55
• 0 票

1. 社區
2. Community Forum
3. [Solved] I bought the subscription for the pass, through Apple’s app. But now I cannot watch the shows because it is says that I need to buy the subscription. Please advise

Hello beebelynda_289, I looked up your details. and it appears that you're getting Viki Pass benefits whenever you are logged in with your email address. I've done a reset of your account. Please t...

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• 建立於 2019年11月11日 08:54
• 0 票