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[Solved] The show I’ve been watching on Roku app won’t play anymore, but plays on website. The show is A Dream Of Splendor.

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quincyeyes
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I have been watching A Dream Of Splendor on Viki through Roku for the last few days.  I just went to turn it on and it won’t play.  A message reads “Blocked.  This video is not available.”  I logged out of my account and logged back in to see if that would clear up the issue but it did not.  I can see in the discussions on that drama’s page that others are having the same problem.  Please advise.  Thank you.

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  • 正式評論
    Avatar
    Michelle (CX)

    Hi all,

    Thanks so much for your patience with us! Our engineers have gotten back to us and this Roku issue has been fixed. Please try to reinstall the channel first if you're still encountering problems. 
     
    If you continue to experience this issue after, please send details (screenshots included) to our Help Center at bit.ly/VikiHelp and we will get back to you as soon as possible.

    Thank you,
    Michelle

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  • Avatar
    kerilyn2980_300

    I'm having the same issue. None of my shows are playing on the roku, but are playing just fine on the website. 

    1
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  • Avatar
    deborarandall3_991

    The show Guardian of Ancient Oath is not playing either on Roku, but on my IPhone and computer. Mines saying the show is blocked.

    -1
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  • Avatar
    bevmull_970

    Viki Roku is not playing all shows   Is there an issue with the TV streaming connection?  All show play through the computer.   Thanks

    0
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  • Avatar
    deborarandall3_991

    Roku is saying it is not them.

    1
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  • Avatar
    jonsnow19

    I’m having the same issue, too.

    0
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  • Avatar
    smokinjo242001_576

    I'm having the same issue

    0
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  • Avatar
    eritreanborn_434

    I'm also having the same issue

    0
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  • Avatar
    gwendolynr_890

    I'm also having this issue!!

    0
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  • Avatar
    zaida_cynthia_424

    I am also having this issue with Roku. It is saying it is blocked!

    0
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  • Avatar
    tlee405_411

    Having the same issue with only Roku.  Previously started dramas are blocked on Roku but Viki is fine on the internet.  

    0
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  • Avatar
    Permanently deleted user

    Hello everyone,

    Thank you for reaching out to us.

    We're sorry that you're experiencing this issue regarding Roku. Our team is aware of it and will be looking into it as soon as they can.

    We've also forwarded all the information you provided to our engineering team and we expect to have a resolution for this problem when possible.

    In the meantime, you may try watching from another supported device.

    If you have any other concerns, you may reach out to us at: bit.ly/VikiHelp

    We appreciate your understanding and patience on this matter.

    Thank you,

    Ellen

    0
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