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[Solved] Episode disappeared Love Like the Galaxy

Im on episode 24 shows 30 available go to play can only play 8???? This is on my tv roku viki app i have rebooted sign off back on still not working other customers have same issue we pay for service please expedite for resolution do we have to report this to better business Bureau??
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評論

  • 正式評論

    Hi all,

    Thanks so much for your patience with us! Our engineers have gotten back to us and this Roku issue has been fixed. Please try to reinstall the channel first if you're still encountering problems. 
     
    If you continue to experience this issue after, please send details (screenshots included) to our Help Center at bit.ly/VikiHelp and we will get back to you as soon as possible.

    Thank you,
    Michelle

    評論操作 永久連結
  • Signed up yesterday for trial, watched first episode of Queen: Love and War. Today the listing shows no episodes on Roku. Selecting continue watching from the home screen gets "something went wrong, please try again later."

    I I can see the episodes in my phone's web browser.

    (Dude, why do you threaten with a BBB report? Like you think they don't want to fix problems?)

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    評論操作 永久連結
  • You just signed up lol. We've have months long delays on issues recently. Hopefully they will get this sorted fast.

    0
    評論操作 永久連結
  • Hello everyone,

    Thank you for reaching out to us.

    We're sorry that you're experiencing this issue regarding Roku. Our team is aware of it and will be looking into it as soon as they can.

    We've also forwarded all the information you provided to our engineering team and we expect to have a resolution for this problem when possible.

    In the meantime, you may try watching from another supported device.

    If you have any other concerns, you may reach out to us at: bit.ly/VikiHelp

    We appreciate your understanding and patience on this matter.

    Thank you,
    Marc‍

    0
    評論操作 永久連結

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