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[Solved] Episodes have disappeared and are non-sequential in order

A lot of the shows on my watchlist (both currently airing and ones that have long finished airing) suddenly have no episodes or they have a few random episodes. For example, Love Like The Galaxy only has episodes 17, 14, 12, 11, 9, and 8 and To Be A Brave One only has episodes 23, 6, and 4. A lot of the shows that are on my watchlist have no episodes at all anymore. I was just watching Viki a couple hours ago, specifically Love Like The Galaxy and it had all of the episodes up to episode 30 still available. And The Heart Of Genius had all the episodes available up to episode 18 and now it only has episodes 1 and 2 available. What is going on? Does anybody know what would cause this? I have gone through the whole restarting the Viki channel app on the Roku and restarting the Roku, but none of that worked.

3

評論

  • 正式評論

    Hi all,

    Thanks so much for your patience with us! Our engineers have gotten back to us and this Roku issue has been fixed. Please try to reinstall the channel first if you're still encountering problems. 
     
    If you continue to experience this issue after, please send details (screenshots included) to our Help Center at bit.ly/VikiHelp and we will get back to you as soon as possible.

    Thank you,
    Michelle

    評論操作 永久連結
  • It’s not just you. My Viki app on my tv also seems to be acting funny. It seems to be working on my phone though. Hopefully they fix it soon.

    0
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  • Yeah, it is working fine on my phone, too. But I miss being able to watch it on my big TV vs. my tiny phone screen. Lol

    1
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  • Same went to went watch love like a galaxy but can't watch any episodes after 17. And there are other shows that are not showing anything. Still doing the same. And I use it daily. I was hoping to watch more of love like a galaxy but can't  because of this problem. So it seems that love like a galaxy is back up but still there are still other shows at are still the same not showing anything they are some I watched and some I want to watch but can't. This crap it's been like this the whole day please fix it.

    1
    評論操作 永久連結
  • It helped me to start playing the episode on my phone then go to the continue watching section on the tv to finish it. It’s better than nothing at least.

    0
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  • I have same issue love like Galaxy im on episode 25 but only shows 8????We are paying for this service it needs to work please expedite issue for resolution or will report to bbu...

    0
    評論操作 永久連結
  • It is working fine on the app on my phone. It is just with the Roku Viki channel that I am having issues with. Some of the episodes have come back on Love Like The Galaxy, but only a few more have been re-added.

    1
    評論操作 永久連結
  • I have the same problem Love like the Galaxy, & splendor love both movies the episodes have disappeared.  How long will the problem persist?  I am on my roku having this problem.

    0
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  • I have a lot of dramas saying oops or blocked.

    1
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  • Same issue with my Roku Viki app on my tv. The Viki app seems fine on my tablet and fine on the Windows PC.  But I mainly use the Viki app on my television via Roku. To the powers that be, please fix this issue asap. Thank you.

    1
    評論操作 永久連結
  • Hello everyone,

    Thank you for reaching out to us.

    We're sorry that you're experiencing this issue regarding Roku. Our team is aware of it and will be looking into it as soon as they can.

    We've also forwarded all the information you provided to our engineering team and we expect to have a resolution for this problem when possible.

    In the meantime, you may try watching from another supported device.

    If you have any other concerns, you may reach out to us at: bit.ly/VikiHelp

    We appreciate your understanding and patience on this matter.

    Thank you,
    Marc‍

    0
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