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[Closed] Movies won't play on tvs

Movies play on tablet and mobile phone but not on smart tvs. TCL and Hisence smart tvs.
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    Hi there charlaconley36_501,

    Thanks for writing in to Viki Support!

    I understand and am sorry that you are experiencing issues with watching Viki on your Smart TV. Do note that Mobile, Tablet, and Smart TV browser playback is no longer available on Viki.

    To enjoy the best video watching experience, please download our app (Apple / Android), watch from any of our supported apps, or from a computer web browser. For more details, please click here.

    If you currently do not have any of the devices that we support, we’re glad to let you know that we do have more TV apps planned for the year. Once released, you'll be able to install it and watch Viki on your TV.
     

    Let me know if you have any other questions or concerns.

     

    Best,

    Darl

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  • Can I watch it on TV now?

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  • Hi elidadixon5_463,

    Thanks for writing to us with your concern.

    We will be reaching out to you privately via a ticket on the Help Center shortly so we can gather more information about this issue.

    Please help to respond there too as this post will be closed to prevent multiple requests confusion.

    Thanks,
    Darl

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