[Closed] Viki Pass Plus

• 正式評論

  

  Michelle (CX)

  2022年03月18日 04:54

  Hi both,

  We're sorry to hear that you're having problems accessing some episodes.

  Could you help to share more details of the issue?

  • What device is this issue occurring on? (eg. Roku / iOS mobile app / laptop web browser etc.)
  • Have you tried to logout and re-login to your subscription account?
  • Have you tried to reinstall the Viki app?
  • If possible, share with us a photo of the error message / issue you see. 

  Thank you,
  Michelle

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• 

  stepr9089_945

  2022年03月18日 03:21

  When will I get an answer to my question and get this matter taken care of?

  0

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  stepr9089_945

  2022年03月18日 03:28

  Hello
  Anybody there

  0

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  alvjags_87

  2022年03月18日 04:22 (編輯於 2022年03月18日 04:26)

  I got the same message while streaming the manager ep189 it stopped and gave me that message. Checked it out online and it said it was restricted access for 19 days. They do have ep 190 out though. Same thing is happening to others. Viki, why?

  0

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  alvjags_87

  2022年03月18日 06:19 (編輯於 2022年03月18日 06:30)

  Hi Michelle

  • Roku device then when it stopped went to Fire tablet and saw it stated that it was restricted for 19 days.
  • Since I was in fire tablet I logged into it separately
  • I can watch the episode now though (about an hour or so after initial issue), so maybe there is a system glitch with viki?
  • Message stated content was blocked, you will need to subscribe to watch (don't know the exact words)

  0

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  Michelle (CX)

  2022年03月18日 09:32

  Hi alvjags_87,

  Thanks for sharing more information. We believe you're facing the same issue as the one that is being reported on this post. Do follow that thread as we'll be updating more details there. Thank you!

  stepr9089_945 we looked up your account and the issue that you're facing seems to be different. Not to worry, our team will be reaching out to you directly via email with more help. Please respond on that email too as this post will be closed to prevent multiple response confusion.

  Best,
  Michelle

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