[Solved] Logging in on desktop

• 正式評論

  

  Permanently deleted user

  2022年03月16日 14:11 (編輯於 2022年03月16日 14:12)

  Hi rajv,

  Thanks for writing to us!

  We're sorry you're experiencing these problems on Viki.com.

  To make sure this is not a browser issue can you please try the following?

  -Log out from your account
  -Clear your browser cache and cookies How do I clear the cache and cookies on my web browser?
  -Close your current window, then launch a new window
  -Log in to your Viki account
  -Try again from another browser

  
  Are you still experiencing these issues? If so, could you please share with us the following information?

  -Your current location
  -A screenshot or screencast of the error message or issue
  -Your console log and network HAR file. For more information on how to locate these, click here.

  Note: To respond to this thread, please click on "View the post" in the email notification. Responses to the email notification will not update the thread and are not received.

   

  Best,

  Nina

   

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• 

  rajv

  2022年03月16日 14:48

  Dear Nina, clearing the cache on my desktop worked wonders. Log in was so much faster.

  Appreciate your quick response on this matter. Thank you so much.

   

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• 

  Permanently deleted user

  2022年03月17日 09:07

  Hi rajv,

  We appreciate you for getting back to us.

  We're truly glad that your concern has been resolved! Your satisfaction is our prime goal. We hope you continue to enjoy watching and looking forward to having a long relationship with you. 

  Thank you for choosing Viki and enjoy the rest of your day! 

  Best,

  Nina

   

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