Not able to watch

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  Darl

  2021年11月03日 14:57 (編輯於 2021年11月04日 08:52)

  Hi there,

  Thank you for writing to Viki Community Support!

  We're sorry that you're experiencing this issue on the Viki app. This is definitely not the experience we want our users to have. 

  Could you first please try the following:

  1. Log out from the Viki app
  2. Delete and Reinstall the Viki app
  3. Log back in to Viki

  If this does not help resolve the issue, could you please provide us with the following helpful information:

  1. Does this occur on all shows? If not, please let me know the specific shows and episodes you're having problems with (ex. "Chicago Typewriter" Episode 2)
  2. What version of the Viki app are you using? You can find it on the app settings.
  3. What's your device and Operating System version?
  4. Your internet speed. To test this download this application and share the results: Android or Apple
  5. Screenshot of the issue or the error message you see.

  We look forward to helping you soon!

   

  Best,

  Darl

  Note: To respond to this thread, please click on "View the post" in the email notification. Responses to the email notification will not update the thread and are not received.

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  moniquehuurman_656

  2021年11月05日 07:42

  I'm having the same issue...getting "something went wrong" message on every show I tried...even those I haven't watched before. I have VIKI Pass plus. version 6.18.1 and I am on a Samsung A11. It was working fine yesterday. I uninstalled the app and logged back in...issue still happening.

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  Permanently deleted user

  2021年11月09日 10:43

  Hi moniquehuurman_656,

  Thanks for writing to us with your issue.

  We will be reaching out to you privately via a ticket on the Help Center to further assist you with your concern.

  Thank you,
  Kristoffer

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