[Closed] Continue Watching not updating on Viki app

• 正式評論

  

  Michelle (CX)

  2021年11月01日 05:19

  Hi there,
  
  We're aware of the Continue Watching issue, and our team is working on it. The issue should be resolved in a day or so. 
  
  Do follow this post for any updates as this duplicate topic would be closed.
  
  We appreciate your patience and understanding in this matter.
  
  Best,
  Michelle‍

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• 

  Permanently deleted user

  2021年10月30日 02:19

  Hello merv22_293,

  We're sorry that you're still experiencing this issue with Continue Watching. 

  Could you first please try the following:

  1. Log out from the Viki app
  2. Delete and Reinstall the Viki app, make sure that you're on the most updated app
  3. Restart your device and log back in to Viki

  If this does not help resolve the issue, could you please provide me with the following helpful information:

  1. Does this occur on all shows? If not, please let me know the specific shows and episodes you're having problems with (ex. "Chicago Typewriter" Episode 2)
  2. What version of the Viki app are you using? You can find it on the app settings.
  3. What's your device and Operating System version?
  4. Your internet speed. To test this download this application and share the results: Android or Apple
  5. Screenshot of the issue or the error message you see.

  Looking forward to resolving this. Should you have any further questions, please feel free to contact us at any time. 

  Best,

  Nina 

   

  0

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• 

  walshf59_954

  2021年10月30日 20:53

  Hi,

  My continue watching is also not updating.

  0

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