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[Closed] Viki App - followed shows gone

We watch Viki through the app through Roku.  We had over 50 shows in the "following" tab. All of a sudden the  tab is gone and there is now a "watchlist."  All our followed shows are not listed anywhere.  I have uninstalled the app and re-installed it several times.  We do not understand how it changed. I would really like to have the "following" folder/tab back, along with the over 50 shows we had listed.

Thank you.

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評論

  • 正式評論

    Hello marycsr36_423,


    I'm sorry to hear that you experienced these issues.

    We’ve removed the ‘Follow’ feature and the ‘Following’ list is no longer available with the new updated Viki Channel version 2.13 on Roku. You can now add shows directly to your ‘Watchlist’ on Roku instead. Learn how to do this here!

    For shows that were previously followed on the Roku app, they will still appear on your ‘Following’ list and can be accessed when logged into your Viki account on Viki.com or the Viki mobile app. For quick access to these shows on your Viki Roku Channel, you can add them to your ‘Watchlist’ as well.

    We understand that there may be confusion between the ‘Following’ and ‘Watchlist’ features, and have shared your feedback with our team.

    To clarify - the ‘Follow’ feature enables you to get notification updates from new shows on the Viki mobile app, whereas ‘Watchlist’ allows you to save any show and view it across all your devices at a later time.

    We apologize for any inconvenience this has caused and seek your kind understanding. We hope to streamline all our Connected TV apps and provide you with a better user experience.


    Hope this helps. Please let us know if you have any other questions. 

    Best,
    John Rey
    Viki Community Support

     

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  • So what you're saying is that we have to go online and add ALL of the shows we were following to the watchlist in order for them to show up on the Roku app? Are you kidding me? It never occurred to the developers to migrate that information over? How do you "upgrade" something and make it worse for the user? Make it make sense!

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  • This has NOT been resolved, so it should not have been closed. Additionally, today is a series of video playback errors in which the series stops and then fails to upload at all. Viki is a mess. 

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  • Hi bloodsaw30 - We've created a ticket for you so we can better assist you.

    Hi jmcaninch68_139 - As you have an existing ticket open with us on the Help Center, do let us know if you need any other technical help there.

    For both your help to respond on the individual tickets too as this post will be closed to prevent multiple requests confusion.

    Hope this helps!

    Cheers,
    Michelle

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