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[Closed] Unable to upgrade to Viki pass plus, if you have an yearly subscription
I'm unable to upgrade to Viki pass plus, when i try to upgrade it says that the plan would be effective after my current yearly subscription of Viki pass standard is complete. Even if i cancel my current subscription it does not end effective now, but at the end of the subscription.
I do not want to wait till new year, i want it now. Why is there no process to adjust the pricing if you are upgrading? This is really frustrating.
評論
Hello jollisha_2,
Thanks for writing to Viki Community Support!
As this involves your account details, we will be reaching out to you privately via a ticket on the Help Center about your upgrade concern.
Please help to respond there too as this post will be closed to prevent multiple requests confusion.
Thank you,
Darl
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