[Closed] Video Progress Not saving on PC

• 正式評論

  

  Darl

  2025年03月10日 07:14

  Hi arish,

  Thank you for getting in touch with Viki Community Support!

  We are sorry you are experiencing these problems with the Continue Watching feature/Watch Markers on Viki.com.

  Please note that Continue Watching/Watch Markers usually take five minutes before it is updated. Also, dramas/movies must have been played for at least five minutes. Do also ensure that you are logged into your Viki account.

  If you still do not see your Continue Watching list/Watch Marker updated, can you please try the following?

  1. Log out from your account
  2. On the Web, clear your browser cache and cookies. To learn how to do this, please click here
  3. Close your current web browser, then launch a new browser
  4. Log back in to your Viki account
  5. Make sure to disable or ensure that Adblock is disabled. To learn how to do this, please click here
  6. If you are using Firefox, disable your Enhanced Tracking Protection feature for Viki.com
  7. If you are using Chrome, check that you have the Chrome AdBlock toggled off or that Viki.com is added to the list of 'Allow' sites. Copy this into your browser: chrome://settings/content/ads?search=ad
  8. If you've turned off AdBlock but the issue still persists, please try this step: Go to your browser toolbar -> Click or find your AdBlock icon -> Select the Whitelisted websites tab -> Enter litix.io (one of our domains) and click Add Website -> Close the tab.

  If the above does not help, know that there will be times when continue watching may not update intermittently, and that our team is working to improve this. We seek your kind understanding and patience on this. 
  
  You can visit our Help Center for further concerns. We will be marking this ticket as closed but should you need more help in the future, don't hesitate to reach out again.

  Thank you,

  Darl

   

   

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