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[Closed] Laptop video issues

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karen_weber_567
追蹤

I click on an episode to play on my laptop but I only get a black screen.  No sound and no video.  This has been going on for a week now.  My subscription is working on my iphone but not my laptop.

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    Darl

    Hi karen_weber_567,

    Thanks for reaching out to Viki Community Support about your video playback concern. 

    We will be reaching out to you privately via a ticket on the Help Center shortly so we can gather more information about this issue.

    Please help to respond there too as this post will be closed to prevent multiple requests confusion.

    Thank you,
    Darl

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