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[Closed] Viki Pass Plus and Roku

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socango
追蹤

I was just charged for the Viki Pass Plus a few days ago. Today, I cannot watch certain shows on the Roku or on the computer, but the show is available on my phone. I keep getting the show blocked message. Now, yes, I can watch on my phone, but I have Viki on my Roku for a reason. I removed the Viki app and reinstalled it. I have logged out and paired with viki.com/roku, and still I cannot even see my continue watching nor the show I want to watch. My Roku is updated, too. What's going on?

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  • 正式評論
    Avatar
    Joshua

    Hi there everyone,

    We were experiencing some issues earlier today, which have since been fixed by our engineers. We sincerely apologize for any inconvenience that might have been caused.

    1. If you were logged out of your account and could not log back in, please try logging in once again. Refer to this if you need help logging in.

    2. To continue accessing your favorite videos, watched shows, and Viki Pass benefits (if subscribed), kindly log out and back into your Viki account.

    3. If you were trying to reset your password or verify your account, please try again with the respective links.
    4. If you do not see subtitles, please do check that your subtitle display is turned on. For more information on how to do so, please click here. If you are unable to turn on your subtitles, please ensure that Learn Mode is turned off. 

    5. If you are still having issues opening your app, please delete and reinstall before trying again. If this does not help, and you are using an Android device, please clear your app cache by following the steps here.

    Otherwise, please feel free to let us know if the issue still persists for you.

    Tip: You can refer to our Twitter page @VikiStatus for more immediate support updates in the future. You can also access this page without owning a Twitter account.

    Thank you,
    Joshua

     

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  • Avatar
    ariasmaderap_971

    Hi, I have similar issues with the app, in my computer and my phone. I cannot see any tv show, i have viki pass plus and i was watching and suddenly stop it. And now, dont want to reproduce any episode !!!!

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  • Avatar
    dlkittrell

    VIKI I don't get it. I have been a paid member with VIKI for years, and had very few problems. Within a month on VIKI PLUS, I've had more problems than I've had in 5yrs. Now I can't watch anything. Are you having problems because you have to many viewers, and you don't have the power to support the number of viewers. I'm thinking you are overloading your system

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  • Avatar
    ronaldvess_553

    I am subscribed to Viki Pass Plus and can watch episodes of master in the house on my computer, however I cannot watch them on my ROKU box.  They show the crossed key symbol for all episodes.  

    I was able to watch episodes yesterday, so what is changed?

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  • Avatar
    Michelle

    Hi ronaldvess_553

    It seems that there is no recent login from your account on your Roku device. Thus, it is likely that you are not logged into your Viki Pass account there.

    If you still can't see subscription benefits, I recommend taking the following steps:

    1. If you noticed that you are logged in already, log out from your Viki account
    2. Log back in with the 'Roku' steps here and check that your profile/account page shows your username ronaldvess_553

    Hope this helps! If you are still having issues, please send details (screenshots included) to our Help Center at bit.ly/VikiHelp and we will get back to you as soon as possible.

    Thank you,
    Michelle

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