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[Solved] Video fail to load

I have the most recent update for Viki, version 2.6.4 and am paying for the no-ad service ($50 annually tier). I've had no issues until today, while watching Running Man on my tv, the next episode was unable to load and gave error message "video failed to load". I tried switching to the mobile app and received the same error.... As someone paying for the service, it would be nice to have the issue resolved because right now I feel like I'm wasting money and this seems to be an issue a lot of people are having 🙃 Thank you
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    Hi all,

    We were experiencing some issues on Friday, which have since been fixed by our engineers. We sincerely apologize for any inconvenience that might have been caused.

    1. If you were logged out of your account and could not log back in, please try logging in once again. Refer to this if you need help logging in.

    2. To continue accessing your favorite videos, watched shows, and Viki Pass benefits (if subscribed), kindly log out and back into your Viki account.

    3. If you were trying to reset your password or verify your account, please try again with the respective links.

    4. If you do not see subtitles, please do check that your subtitle display is turned on. For more information on how to do so, please click here. If you are unable to turn on your subtitles, please ensure that Learn Mode is turned off. 

    5. If you are still having issues opening your app, please delete and reinstall before trying again. If this does not help, and you are using an Android device, please clear your app cache by following the steps here.

    Otherwise, if you are still having issues, please send details (screenshots included) to our Help Center at bit.ly/VikiHelp and we will get back to you as soon as possible.

    Tip: You can refer to our Twitter page @VikiStatus for more immediate support updates in the future. You can also access this page without owning a Twitter account.

    Thank you,
    The Viki Team

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