[Closed] "Video failed to load" on ALL shows on android tv

Did anyone having the same issue watching movies/dramas on Android TV and keep getting this error message "The video failed to load" recently?

I have uninstalled/reinstalled the app on my tv.... Login/relogin...

I even factory reset my TV. But nothing seems to work!

I saw the customer support asking the following questions, here's my answers:

>Does this occur on all shows? I tried about 15 different dramas new and old. Only "I-land" ep1 works... Nothing else..

>What version of the Viki app are you using? Version 2.6.1

>Do you get the same issues while on another internet connection? Yes. Mobile data. 2.1 and 5 speeds of wifi bandwidths... I tried them all..

>What's your device and Operating System version. MI 4x android TV (model mitv-axso2) Android version 9

The same dramas played fine on browser on my computer. Can someone help please? Thanks!

1

評論

  • Hi there,

    Thanks for writing in to us with your issue.

    We will be reaching out to you via a ticket on the Help Center shortly so as to gather more information about your issue.

    Please help to respond there too as this post will be closed to prevent multiple requests confusion.

    Best,
    Michelle

    0
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