[Closed] "The video failed to load" on Android TV

On my Android TV, when trying to load any video I will get this error after an ad plays and won't let me play it. I have already tried to uninstall , relog and restart the system it but it will still give me this error message. I am using a MiBox 4 with Android TV version 9 and using Viki 2.6.1 version. Is there any way to fix this?

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  • Same
    I have a Mi 4x android TV... Any video I play shows "The video failed to load"

    I have uninstalled/reinstalled....
    Login/relogin...
    I even factory reset my TV. But nothing seems to work!

    Can someone please fix this?

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  • Hi both,

    Thanks for writing in to us with your issue.

    We will be reaching out to you via a ticket on the Help Center shortly so as to gather more information about your device and issue.

    Please help to respond there too as this post will be closed to prevent multiple requests confusion.

    Best,
    Michelle

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