[Solved] Video didn't load

• 

  Joshua G

  2020年01月17日 07:00

  Hello there!

  Thank you for writing in to Viki Community Support. I'm so sorry that you're experiencing this video issue on the Viki app.

  Could you first please try the following:

  1. Delete and Reinstall the Viki app
  2. Restart your home internet network. For more details: Helpful steps to troubleshoot video issues

  Are you still experiencing these issues with the video player? If so, can you please provide the following information?

  • What's your device and Operating System?
  • What version of the Viki app are you using? You can find it on the app settings.
  • Your internet speed. To test this download this application and share the results: Android 
  • Screenshot of the issue or the error message you see.

  Thank you so much for your help. I'll look forward to your reply.

  Best,
  Joshua

   

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• 

  laurajones44665_969

  2020年01月17日 10:56

  Hello Joshua,

  The problem has been fixed. I had reinstalled the app and it didn't work, but after, I went to settings and realized my tab system wasn't updated. After I updated it, it worked. But thank you anyway :)

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• 

  Michelle (CX)

  2020年01月20日 02:47

  Hi laurajones44665_969,

  Thanks for letting us know that the issue is fixed!

  Thanks,
  Michelle

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