Promo sale

Who thought this terms/restrictions were a good idea?

Since I don't own a credit card (no idea why you still offer only ONE payment method via web browser) this sale is useless for me as a "would be returning subscriber".

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    Hi there!

    We hear you and we understand that it can be frustrating when promo terms are not the same across the board. 

    We'd like to explain that this is due to the regulations that iTunes and Google Play have that have caused us to be limited in how we arrange our promos for mobile subscriptions. 

    We do appreciate your kind understanding.

    If there's anything else I can help with, please let me know.

    Cheers,
    joshua

    評論操作 永久連結
  • Hi there,

    We're so sorry you feel this way about our promo. At this time, we have no plans to include other payment options via web. 

    What I'd like to suggest is that you try subscribing via Android/iTunes and you can use a gift card to pay the subscription. 

    For more information, please visit: https://support.viki.com/hc/en-us/articles/200138854-How-can-I-pay-for-Viki-Pass-

    I hope this helps!

    Cheers,
    Joshua

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    評論操作 永久連結
  • I know how to renew my subscription via mobile. My main complaint is that the terms of this promo sale are not the same on all platforms. Since I am only able to renew my subscription via mobile app I wouldn't be able to make use of the sale (I am not desperate enough to create a new account). And I don't think I am the only one with this problem. So I am going to keep watching my dramas elsewhere until you guys make a sale for returning customers on mobile as well.

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    評論操作 永久連結

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