[Closed] Subtitles stuck together

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    Joshua

    Hi there david_guan_3

    I’m sorry that you're experiencing issues with Viki on Roku.

    To make sure this is not app problem can you please try the following?

    1. Log out from your account
    2. Uninstall and reinstall the Viki app from your Roku device. To locate and reinstall the Viki app on Roku, please follow these steps
    3. Turn your Roku device off and on again.
    4. Log back into your Viki account by following the steps here.

    Are you still having the same issues with the Viki app on Roku? If so, can you please provide the following information?

    1. Your current location /region.
    2. Which specific movies or episodes are causing this issue? Please give as many details as possible
    3. A screenshot, picture of the error message or issue.

    I'll look forward to your response!

    Cheers,
    Joshua

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