[Solved] Videos Not Loading Or Playing on Viki website/iPhone app

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  thekoreankitchenhawa_457

  2018年11月14日 16:28

  I am having the same issue!

  3

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  fortunaminiatures_353

  2018年11月14日 16:30

  Neither the android app load the videos

  3

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  weeze

  2018年11月14日 16:52

  I tried restarting my phone, or leaving it off, still no video. I thought it might need the update. So I updated, still didn’t work. So I deleted the app, and re-download. Still nothing. Please help us with the issue soon.

  3

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  junesasmanila_305

  2018年11月14日 17:09

  Same issues on my end.  Some videos do not load for mobile phone, web, tablet or tv app

  3

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  kanoegreen966_748

  2018年11月14日 17:46

  Same thing is happening to me too. I’m binging My Love From the Star and episode 7 just doesn’t wanna load. I’m triggered y’all

  3

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  Kristie

  2018年11月15日 07:07

  Hey guys,

  So sorry you were having issues with loading these shows

  The team has just pushed out fixes that should resolve the issue. Please try and see if you're now able to play them.

  If you're still experiencing problems, please let me know so that we can further troubleshoot!

  Cheers,
  Kristie

  0

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  finallyfound678_200

  2018年11月17日 02:29

  Videos not loading again, same issue a couple days ago.  Mobile app not loading either.  Keeps saying no internet connection on my phone but it's connected because other apps are working fine.

  0

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• 

  Kristie

  2018年11月19日 06:12

  Hi finallyfound678_200,

  The issue should be resolved again.

  If you're still experiencing issues, please let me know.

  Cheers,
  Kristie

  0

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