I have noticed that when I use Viki's app on my phone I am unable to see people's replies and I am unable to see people's replies to other comments. And I think this is probably the same for everyone else. It is not a glitch with the app but I think the app has not yet been developed to see and receive other people's replies. If you use viki on the computer you are able to see people's replies. However I think there are still a lot of people who do use the viki app on their phone.
I have noticed that there has been miscommunications happening in the comment section because some are unable to see the replies of other comments and are unable to see that someone has informed them or answered their question.
Especially with the situations where people are continuously and repeatedly complaining about subs. Many try to inform them about how subtitles work on viki but because some are unable to see the replies they do not get that information, unless someone post the comment separately. However because they don't get the information they continue to be uninformed and continue to complain about the subs in the comment section.
So I am making an suggestion for the app on the phone to make it that users can see replies to them and see replies to others in the comment section. Also a further suggestion is that when they do get a message that they are able to receive a notification so that they know they do have a message.
This might hopefully help a little bit in the reduction of comments complaining about subs. I know that some just choose not to read information provided to them but just to help a little bit in the miscommunication.
I do not know how to give this suggestion to Viki but I just thought I will just post it here.