[Solved] Viki app on tv won't login

已回覆

評論

13 條評論

  • Avatar
    Kristie

    Hi jadesouthern_331,

    Thanks for letting us know that this is occurring for the Android TV app.

    I've alerted the engineers and they're looking into it.

    I'll update you once we have a fix for it.

    Cheers,
    Kristie

    0
    評論操作 永久連結
  • Avatar
    hkamisono

    I'm having the same issue with VIKI APP in smart TV. It doesn't allow me to login as login function is not working at all. It takes me to sign up instead of login. And also, I cannot see any TV/Movies available in APP. I had the exactly same situation 6 months ago and Viki support team reached out to me months later because I opened a support ticket. Looks like this is happening from time to time. It would be greatly appreciated if it can be fixed as I am paying for the services!

    0
    評論操作 永久連結
  • Avatar
    Kristie

    Hi hkanmisono,

    Thanks for informing us that you're experiencing the same issue.

    The engineers are looking into the issue and we hope to fix it as soon as possible.

    Stay tunes for updates!

    Cheers,
    Kristie

    0
    評論操作 永久連結
  • Avatar
    Kristie

    Hi guys,

    Thank you so much for your patience!

    We've just released a new Android TV app 2.1.1 that fixes the issue you're experiencing.

    Please go to the Google Play Store on your Android TV app to update your app to the newest app.

    If you continue to experience problems after updating the app, please let us know!

    Cheers, 
    Kristie

    0
    評論操作 永久連結
  • Avatar
    jadesouthern_331

    I updated the app, verified it was the 2.1.1 version. Same login problem. Uninstalled and reinstalled. Same login problem. Issue is not fixed, at least for me.

    0
    評論操作 永久連結
  • Avatar
    hkamisono

    I updated the app to ver. 2.1.1, same issue, still cannot login. It still takes me to "sign up", doesn't allow me to login. I'm having the same issue as well. The issue is not fixed yet here as well.

    1
    評論操作 永久連結
  • Avatar
    Kristie

    Hi jadesouthern_331 & hkamisono,

    Sorry to hear that you're still experiencing the same problem.

    The engineers are looking into what might be still causing this and we'll update once we find out more.

    Cheers,
    Kristie

    0
    評論操作 永久連結
  • Avatar
    Kristie

    Hi jadesouthern_331 & hkamisono,

    After checking, this login issue you're experiencing is only occurring on Sony Bravia TVs when you try to login with email and password directly on the Viki Android TV app.

    The team is working on finding a solution for the issue.

    In the mean time, what you can do is to login with the device code instead:

    1. Go to Sign In on the Viki menu.
    2. Select to login with Facebook, Google and Rakuten Login. A unique code will be generated
    3. Go to http://viki.com/androidtv. Make sure you are logged in (you may still login with your email and password on the website)
    4. Enter the unique code and click Link Now
    5. Confirm you have entered the code on the Android TV app. You're now logged in.

    If you continue to experience problems logging in with the device code, please let me know.

    Cheers,
    Kristie

    0
    評論操作 永久連結
  • Avatar
    jadesouthern_331

    One part of the issue occurring is you don't have the option to select a different way to login ; Facebook, Google, etc. It takes you straight to email / password login only. And you can't move selection option to anything except email, password or not a member.

    0
    評論操作 永久連結
  • Avatar
    Kristie

    Hi everyone,

    We've released Android TV app version 2.1.2 that fixes the issue with logging in with email and password.

    Please go to the Google Play Store app on your Android TV to update your app to the newest app.

    If you continue to experience problems logging in after updating the app, please let us know!

    Cheers, 
    Kristie

    0
    評論操作 永久連結
  • Avatar
    jadesouthern_331

    I just checked and 2.1.2 isn't available yet. Even uninstalled and reinstalled and it is still version 2.1.1

    0
    評論操作 永久連結
  • Avatar
    Kristie

    Sorry jadesouthern_331! I just checked and as it appears, version 2.1.2 is still in partial release, hence you're still not seeing it ^.^||

    I'll update again once 2.1.2 has been fully released. 

    0
    評論操作 永久連結
  • Avatar
    Kristie

    Hi jadesouthern_331,

    Thanks so much for your patience.

    Version 2.1.2 is now fully released and you can now update to this version in the Google Play App Store.

    Cheers,
    Kristie

    0
    評論操作 永久連結

登入寫評論。