[Solved] Comments

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  lutra

  2018年05月30日 19:06

  Hello!

  Not really a bug anymore ...

  https://support.viki.com/hc/en-us/community/posts/360002647688

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  Kristie

  2018年05月31日 04:23

  Hey kakashiandme,

  Are you still not able to see the comments section now? If so, this might be a separate issue.

  I've just emailed you requesting more troubleshooting information. Do get back to me there.

  Thanks!
  Kristie

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  irmar

  2018年06月02日 12:57 (編輯於 2018年06月03日 10:57)

  @Kristie,

  I also cannot see comments. 

  I can see them in Team Discussioni all right. I also tried going to other websites with disqus (like soompi) and I can also view comments perfectly. 

  It's only on the viki episode pages that I cannot see them at all. 

  I tried to go to the bottom of the page, the dark grey area, where it says "Cookie settings" but it is unclickable. I click on it and nothing happens. Neither the word itself nor the little arrow of the dropdown menu. Only the words become white, but other than that, nothing. 

  All the other text links (such as Terms of Use etc.) are clickable without any problems.

   

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  Kristie

  2018年06月04日 03:29

  Hey irmar,

  Thanks for letting me know.

  I've alerted the team about this issue you're experiencing and they will be working on fixing it as soon as possible.

  I'll update you once it's fixed.

  Thanks,
  Kristie 

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  irmar

  2018年06月04日 12:39

  @Kristie 

  Oh, and another thing. While I was on another website, Disqus asked me to agree to its terms of service and the two other things. I agreed to the first one (Terms of Service). 

  This made no difference whatsoever to the Viki situation, but I'm just telling you in case it helps. 

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• 

  dasfl49

  2018年06月04日 16:45

  HI Kristie,

  My experience is the same as that reported by kakashiandme and irmar, except that I don't have the "Cookies settings" that irmar sees (I think it was mentioned somewhere that that is an EU-specific option). 

  I can view and enter comments in Team Discussions when working on a show, but when viewing the home page for a channel, all I see under "COMMENTS" is a blank white box. 

  Thanks.

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  Kristie

  2018年06月05日 07:20

  Hey dasfl49,

  Thanks for letting me know you're getting this issue as well.

  The team is working on a fix for it and we hope to release a fix for it soon.

  I'll be updating once we have the fix out :)

  Thanks,
  Kristie

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• 

  Kristie

  2018年06月05日 10:31

  Hi again everyone,

  Thanks so much for your kind understanding.

  The engineers have just fixed the issue and you should now be able to see comments again.

  If anyone's still having problems seeing comments, do let me know!

  Best,
  Kristie

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  dasfl49

  2018年06月05日 14:26

  I can confirm that I see the comments again. Thanks for the update, Kristie!

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