[Solved] Not receiving QC Newsletters Ticket #370291

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  • 正式評論
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    Kristie

    Update:

    Hi everybody,

    After investigation, it appears some of you are not receiving the QC newsletters due to multiple different factors.

    I'll be reaching out individually to the people who reported this issue in the post as well as those reporting it in Discussions with more information.

    In addition, to receive QC newsletters, please note that it's necessary to tick the Newsletter checkbox in your Account Settings  

    For anyone else also experiencing this issue, please let me know by responding to this post or submitting a help request so that we can investigate the issue.

    Thanks!
    Kristie

  • Avatar
    kobolt

    Hello, same for me, no QC Newsletter !

  • Avatar
    Kristie

    Hey guys,

    Sorry to hear you're not receiving the QC newsletters.

    The team is looking into it and I'll update once we find out more.

    Also, could I ask you to check a few things?

    1. As emails sometimes get misdirected to the Spam Folder, could you also check to see if the QC newsletters might have gotten sent there?
    2. Are you receiving the regular non-QC newsletters from Viki?

    Thanks,
    Kristie

  • Avatar
    simi11

    Kristie, nothing in Spam folder also. I do receive emails for notifications and feedbacks from this forum and discussions, emails from other viki members and I got from Viki Community too as explained when I received my last Viki Community email last year in my ticket.

    I believe the last email from Viki Community was December 11, 2017, but I DID NOT receive the Newsletter Date: 2017-09-18 19:27 GMT+02:00 Subject: [QC Newsletter] A Brand New Badge, Our Language Quiz and More! (a friend emailed me the copy)  And the one from January 31st.

    Afterwards I wrote to the Help Center. I posted today the view source of last email if that should help with something.

    But  I am not the only one NOT to have received Viki's recent Newsletter about the badges and 10 years Viki!! (There are more people I spoke with, who did not write in discussions nor here)

    https://discussions.viki.com/t/qc-newsletters/18702

    Thanks Kristie.

       
  • Avatar
    Kristie

    Hey simi11,

    Thanks so much for all these details.

    I've updated the engineers and we hope to figure out what's going on soon.

    Best,
    Kristie

  • Avatar
    simi11

    Kristie, I received the January Newsletter in my email box yesterday, I'm guessing the engineers have fixed something Ok I read the comment under my ticket and I want the folks know about this SOFT BOUNCE email management so others can perhaps keep an eye on this. 

    soft bounce means that the email address was valid and the email message reached the recipient’s mail server. However, it bounced back because:

    • The mailbox was full (the user is over their quota)
    • The server was down
    • The message was too large for the recipient’s inbox

    I receive everyday other regular emails, therefore it surprised me that only the newsletter did not come in while other Vikimail comes normally.

    Thanks Kristie. (Learned something new :) )

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    kobolt

    You're lucky, I still have not received it.

    Kristie. My mailox is not full. And I guess that Yahoo is not down. :)

    And in my account setting, the Newsletter checkbox is tick.

  • Avatar
    simi11

    I recommend to write Kristie directly, that's what Ive been told for the other german members. The problem is likely not you but a technical sending/server issue, see soft bounce. Bonne chance!!

  • Avatar
    Kristie

    Hey kobolt,

    Thanks for informing us.

    I will be checking again what might be going on with your account.

    Also, can I check if you received the email I sent to you via the Help Center. The title of that email should start with "Request created from: Not receiving QC Newsletters..."

    Best,
    Kristie

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    yorunome

    Hi Kristie, same for me, I didn't receive the last QC Newsletters.

  • Avatar
    Kristie

    Hey yorunome,

    Thanks for informing me.

    I'll be checking it up and will update you once we find out what happened.

    Cheers,
    Kristie

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    kobolt

    Hello, Kristie. I received the QC Newsletter in my email box ! Thank you !

  • Avatar
    Kristie

    @kobolt that's great to hear! :D

    Also @yorunome, we just removed your email from the blocked list as well, and resent the previous QC Newsletter. Could you check if you've received it?

  • Avatar
    yorunome

    Hi Kristie, yes, I received it ! Thank you :)

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    officialchengyud

    Hi there,

    Can someone maybe take a look at my profile to see why I'm not receiving the QC newsletters?

    Thank you very much!

  • Avatar
    Kristie

    Hey officialchengyud,

    Looking into your account :)

  • Avatar
    Kristie

    Hi officialchengyud,

    Just sent you an email about it. If you have any questions, please let me know!

    Cheers,
    Kristie

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    lutra

    Hi there,

    I am joining the club, I think I didn't get any QC newsletter since 2018. I got told to place the hook in the settings, which I did, I get all the other mails, except the one I want. Nothing in spam either.

    Can you check it, please?

    Thank you!

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