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[Closed] Error Code 6462_3 Download Error

I have Viki plus and I have tried logging out and relogging in, deleting and reinstalling the app, and the app is updated. I also have enough space on my device. I have submitted a ticket for help but the response is slow. I keep having problems with the service and it is getting really frustrating paying for a service that is not working properly! Please help me with this issue.
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    Hi arthur1gwen2_421,

    Thanks for reaching out to Viki Community Support.

    We saw your ticket in the Help Center and will be responding to it shortly.

    We’ll be closing this to prevent confusion of multiple requests.

    If you have any further questions, please do not hesitate to contact us at any time. Have a great day!

    Thanks,
    Joe

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